1. Step 1 in the evaluation process No Returnable Document/ Schedule File AFile BFile C Basic Compliance Tenderer’s tick box √ All mandatory requirements for points must be submitted at tender closure. Should these requirements not be met, the tender will be deemed non- responsive, and therefore disqualified. Mandatory requirements Tenderers must submit the following documents in order to be eligible for evaluation: Refer to the returnable section. Basic Compliance

2. CORP 3365 Step 2 – 3 in the evaluation process 1 Indicative date Step 2: Special Condition of Tender o Tenderer must demonstrate that they are capable of supporting more than 10 000 users. Companies in a joint venture will provide the above required information individually as a company and as a joint venture. However the evaluation will be done at a JV level. (Please provide proof on the company letter signed by the CEO/JV representative). o In addition, all tenders must confirm tenderer’s ability to meet the relevant S197 obligations set out in the Labour Relations Act. * Note: A special condition for and End-User computing services: o The suppliers shall be required to subcontract up to 40% of the local content to Black Owned organisations or Joint Ventures where a Black Owned Firm has more than 50% share ownership. o End User Computing Services is set aside to Black Owned Suppliers or Joint Ventures, where a black owned company has more than 50% share ownership. Step 3: Functional Analysis o Access technical ability of tenderers to deliver RFP scope. o Access if the tenderers meet the MSA term and conditions. o Ability to automate key processes and keep up with the latest technology trends(Innovation). o Proposal will be required meet the 80% threshold in order be evaluated further. Step 2: Special Condition of Tender o Tenderer must demonstrate that they are capable of supporting more than 10 000 users. Companies in a joint venture will provide the above required information individually as a company and as a joint venture. However the evaluation will be done at a JV level. (Please provide proof on the company letter signed by the CEO/JV representative). o In addition, all tenders must confirm tenderer’s ability to meet the relevant S197 obligations set out in the Labour Relations Act. * Note: A special condition for and End-User computing services: o The suppliers shall be required to subcontract up to 40% of the local content to Black Owned organisations or Joint Ventures where a Black Owned Firm has more than 50% share ownership. o End User Computing Services is set aside to Black Owned Suppliers or Joint Ventures, where a black owned company has more than 50% share ownership. Step 3: Functional Analysis o Access technical ability of tenderers to deliver RFP scope. o Access if the tenderers meet the MSA term and conditions. o Ability to automate key processes and keep up with the latest technology trends(Innovation). o Proposal will be required meet the 80% threshold in order be evaluated further.

3. CORP 3365 Steps 4 – 5 in the evaluation process Detailed on next page Step 4: Pricing and preference Analysis o The 90/10 Preference point system will apply to this tender. Proposals will be evaluated on (a) price which will be allocated 90 points and (b) B-BBEE status which will be allocated 10 points. Step 5: Financial Analysis o assessment of financial statements of tenderer to ascertain financial viability and ability to meet contractual obligations. Step 4: Pricing and preference Analysis o The 90/10 Preference point system will apply to this tender. Proposals will be evaluated on (a) price which will be allocated 90 points and (b) B-BBEE status which will be allocated 10 points. Step 5: Financial Analysis o assessment of financial statements of tenderer to ascertain financial viability and ability to meet contractual obligations.

4. CORP3366 Step 2 in the evaluation process 1 Indicative date 10 December 2013Acknowledgement - Invitation to tender: 31 January 2014Clarification queries closing time: Process Issue tender documents Clarification meeting Submission of tender/tender closing Evaluation Adjudication Negotiation Establishment of contract Dates 6 Dec 2013 11-12 Dec 2013 10 Feb 2014, 10 a.m. Feb – March 2014 1 Mar – Apr 2014 1 May – Jun 2014 1 June 2014 1 No. 1 2 3 4 5 6 7 Step 2: Special Condition of Tender Tenderer must have the ability of: o Integrating at least three (3) concurrent service providers for a single Service Recipient. o Supporting more than 10 000 users with a currently operational service desk platform facilitating more than 30 000 calls per month. o Monitoring a diverse Infrastructure and/or Application landscape with a fully functional Action Response Centre. o Companies in a joint venture will provide the above required information individually as a company and as a joint venture. However the evaluation will be done at a JV level. (Please provide proof on the company letter signed by the CEO/JV representative). o In addition, all tenders must confirm tenderer’s ability to meet the relevant S197 obligations set out in the Labour Relations Act. Note: A special condition for Service Desk: o The suppliers shall be required to subcontract up to 40% of the local content to Black Owned organisations or Joint Ventures where a Black Owned Firm has more than 50% share ownership. o Service Integrator, Service Desk Support and End to End Monitoring Service is set aside to black owned suppliers or black owned JV entities. Given the wider scope of work in this bundle, if the supplier of the Service Integrator, Service Desk Support and End to End Monitoring Service is not more than 50% black owned at award stage, they shall be required to achieve and maintain more than 50% black ownership before the first anniversary of the contract. Step 2: Special Condition of Tender Tenderer must have the ability of: o Integrating at least three (3) concurrent service providers for a single Service Recipient. o Supporting more than 10 000 users with a currently operational service desk platform facilitating more than 30 000 calls per month. o Monitoring a diverse Infrastructure and/or Application landscape with a fully functional Action Response Centre. o Companies in a joint venture will provide the above required information individually as a company and as a joint venture. However the evaluation will be done at a JV level. (Please provide proof on the company letter signed by the CEO/JV representative). o In addition, all tenders must confirm tenderer’s ability to meet the relevant S197 obligations set out in the Labour Relations Act. Note: A special condition for Service Desk: o The suppliers shall be required to subcontract up to 40% of the local content to Black Owned organisations or Joint Ventures where a Black Owned Firm has more than 50% share ownership. o Service Integrator, Service Desk Support and End to End Monitoring Service is set aside to black owned suppliers or black owned JV entities. Given the wider scope of work in this bundle, if the supplier of the Service Integrator, Service Desk Support and End to End Monitoring Service is not more than 50% black owned at award stage, they shall be required to achieve and maintain more than 50% black ownership before the first anniversary of the contract.

5. CORP3366 Step 3 - 5 in the evaluation process 1 Indicative date 10 December 2013Acknowledgement - Invitation to tender: 31 January 2014Clarification queries closing time: Process Issue tender documents Clarification meeting Submission of tender/tender closing Evaluation Adjudication Negotiation Establishment of contract Dates 6 Dec 2013 11-12 Dec 2013 10 Feb 2014, 10 a.m. Feb – March 2014 1 Mar – Apr 2014 1 May – Jun 2014 1 June 2014 1 No. 1 2 3 4 5 6 7 Step 3: Functional Analysis o Access technical ability of tenderers to deliver RFP scope. o Access if the tenderers meet the MSA term and conditions. o Ability to automate key processes and keep up with the latest technology trends(Innovation). o Proposal will be required meet the 80% threshold in order be evaluated further. Step 4: Pricing and preference Analysis o The 90/10 Preference point system will apply to this tender. Proposals will be evaluated on (a) price which will be allocated 90 points and (b) B-BBEE status which will be allocated 10 points. Step 5: Financial Analysis o Assessment of financial statements of tenderer to ascertain financial viability and ability to meet contractual obligations. Step 3: Functional Analysis o Access technical ability of tenderers to deliver RFP scope. o Access if the tenderers meet the MSA term and conditions. o Ability to automate key processes and keep up with the latest technology trends(Innovation). o Proposal will be required meet the 80% threshold in order be evaluated further. Step 4: Pricing and preference Analysis o The 90/10 Preference point system will apply to this tender. Proposals will be evaluated on (a) price which will be allocated 90 points and (b) B-BBEE status which will be allocated 10 points. Step 5: Financial Analysis o Assessment of financial statements of tenderer to ascertain financial viability and ability to meet contractual obligations.

6. Approach to this Tender (Timeline) 1 Indicative date Clarification queries closing date: Process Issue tender documents Clarification meeting Submission of proposal/tender closing Evaluation Adjudication Negotiation Establishment of contract Dates 25 April 2016 10 May 2016 07 June 2016, 10 a.m. Jun – Aug 2016 1 Aug – Sept 2016 1 Oct 2016 1 Nov 2016 1 No. 1 2 3 4 5 6 7 20 May 2016

7. SD&L Process – Corp 3365 and 3366 End User 3365 SI SD 3366

8. Contents Introduction Commercial and SD&L Safety Requirements Quality Requirements End User Services Technical Scope and Evaluation End User Services Pricing Model Service Integrator and Service Desk Technical Scope and Evaluation Service Integrator and Service Desk Pricing Model MSA; Consequence Management; Human Resources Section197

9. ZERO HARM VALUE Eskom will strive to ensure that zero harm befalls its employees, contractors, the public and the natural environment Tenderer needs to meet Eskom’s objective SHE requirements in order for a contract to be awarded

10. MINIMUM SHE REQUIREMENTS FOR GROUP IT PROJECTS (Professional services & software, licenses & maintenance) 1.Acknowledgement form for Eskom's rules and requirements (Annexure B) – to be signed and submitted by the tenderer 2.Medical Fitness Certificate - must be conducted by registered Occupational Health /Medicine Practitioner in line with related activities. Required if work shall be performed at the Eskom site 3.Vehicle Management - Copies of valid national driver's license - required if there will be business travelling to Eskom sites 4.Letter of Good Standing (COID certificate) - must be valid 5.37(2) Agreement – to be completed and signed by the agent and countersigned by the Eskom client 6.Eskom SHE Induction – to be arranged by Eskom Project manager and to be attended prior to commencement of work at Eskom site. Personal verification required ( ID / Driver’s License) 7.Group IT Baseline Risk Assessment – to be sent by the buyer to the service provider (document outlining hazards & risks within the Group IT working environment)Group IT Baseline Risk Assessment 9

11. NOTES: COID certificate is required for every service provider who is an employer in terms of the COID Act Medical fitness certificates for employees who will be preforming work at Eskom site shall be submitted at contract award stage Baseline Risk Assessment – Service provider to acknowledge receipt SHE requirements applicable - shall differ per Eskom site based on site specific safety risks and site rules and shall form part of the Safety File Safety file must be approved prior to commencement of work at any Eskom site 10

12. SHE ATTACHMENTS 11

13. Contents Introduction Commercial and SD&L Safety Requirements Quality Requirements End User Services Technical Scope and Evaluation End User Services Pricing Model Service Integrator and Service Desk Technical Scope and Evaluation Service Integrator and Service Desk Pricing Model MSA; Consequence Management; Human Resources Section197

14. Quality Requirements End User 3365 SI SD 3366

15. Contents Introduction Commercial and SD&L Safety Requirements Quality Requirements End User Services Technical Scope and Evaluation End User Services Pricing Model Service Integrator and Service Desk Technical Scope and Evaluation Service Integrator and Service Desk Pricing Model MSA; Consequence Management; Human Resources Section197