1. Moving from an accommodation based service to Floating Support Nigel Fain Head of Care and Support Services The Community Housing Group South West Housing LIN Meeting

2. Setting the scene Company information Contract Information Where we were Developing service with Commissioner Where we are Future working

3. The Community Housing Group Wyre Forest Community Housing Ltd Wyre Forest Sheltered Housing Ltd Worcestershire TeleCare Ltd Vestia Community Trust CHG Property Services Oakleaf Grounds Services Bespoke Joinery Services

4. Care and Support Services Older People Visiting Service Call Alarm / Telecare Service Extra Care Scheme Lunch Club Service Equipment and Adaptations Service

5. Wyre Forest Sheltered Housing 1959 properties designated for older people Properties in Kidderminster, Bewdley, Stourport on Severn & surrounding villages 10 group schemes with communal facilities, including Extra Care Remodelling an Intermediate Care scheme

6. Supporting People Contracts: 2003 2113 Company properties – including group schemes, bungalows and flats 368 Company general needs houses 2481 Hard wired and dispersed call alarm connections Support linked to tenancy with specific charge on rent account

7. Provision of Service - 2003 Wardens required to live within schemes Minimum supervision Limited opportunities to work as a team Reduced service during absence Service Inconsistency Lone Working issues

8. Worcestershire County Council Approach to Older Persons Supporting People Contracting (2003 – 2010) Older People Strategy Quality Assessment Framework Developing outcomes Procurement 2010 to date Supporting People Provider Forum

9. Floating Support Contracts 1770 hours per week Hourly rate Irrespective of tenure Capacity split - Older People / Generic Requirement to meet Outcomes

10. Changes in provision of service Support not linked to tenure Support Workers not required to live within schemes Visit by appointment Improved supervision Team working Consistency of service during absence Service consistency Improved Lone Working procedures

11. Issues Meetings with tenants Review of support needs Landlord & Support Provider Existing Self funders Attracting new self funders Workforce development Reliance on Supporting People funding

12. Action taken IT Systems Service Viability Review Marketing of services – non recurrent funding Supporting People Contract Response service to Older people – falls Developing range of services – care and support

13. Falls Response Developed in partnership with NHS Worcestershire and Worcestershire County Council Why? 6 month pilot completed Pilot evaluation Developing the service

14. Access to Falls Response Service 4,500 older and other vulnerable people living in Wyre Forest area Connected to Worcestershire TeleCare Monitoring and Response Centre located in Malvern Range of older and other vulnerable people living in Sheltered Housing, Private rented and Owner Occupiers

15. Preparation by TCHG Research Review of current processes Agreement of new protocols Setting up the team Training Equipment Raising awareness

17. Links to other services provided by the Group / Key Partners Support24 Floating Support service Worcestershire TeleCare Home Improvement Agency - Festival Housing Group Carewise website – Worcestershire County Council

18. Outcomes Part of falls pathway Projected savings GP benefits Health benefits Service user benefits

19. New Contracts – April 2011 Impact of Comprehensive Spending Review / WCC budget December 2010 / January 2011 Capacity of contracts maintained Reduced hourly rates Changes to Company Terms and Conditions Changes to services provided to tenants

20. Future working Working with GP Consortia Personalisation Wider Consortium working Telehealth Specialist services to other client groups Joint Commissioning Influencing the future direction of services

21. Questions Nigel Fain Head of Care and Support Services The Community Housing Group 01562 733041 nigel.fain@communityhg.com