1. Helping You Build Loyal Customers Julio de Villasante President & COO

2. What are the experts saying? “Cross-channel shoppers spend 30% to 50% more with retailers than single channel shoppers.” AMR Research “ROI in loyalty marketing includes…Incremental transaction size as high as 35%...incremental transaction frequency from 5% to triple digits…retention improvement compounded over time that has a substantial impact on revenue and profits.” Chief Marketer “Advanced loyalty programs emerges as the leading systems priority chosen by 60% of retailers.” RIS Store Systems Study Copyright 2011 bLoyal

3. What are the experts saying? “Different customers will value parts of the shopping experience differently, but all are likely to want perfect integration of the digital and the physical.” “What should I do differently today if 20% of our sales will soon come from digital retailing- and 80% of our sales will be heavily influenced by it?.” “To survive, Retailers must pursue a strategy of omnichannel retailing.” Copyright 2011 bLoyal “Traditional retailers have to turn the one big feature that Internet retailers lack – stores – from a liability into an asset.” Source: Harvard Business Review. December, 2011.

4. What are the experts saying? “ROI in loyalty marketing includes…Incremental transaction size as high as 35%...incremental transaction frequency from 5% to triple digits…retention improvement compounded over time that has a substantial impact on revenue and profits.” Chief Marketer Copyright 2011 bLoyal

5. Delivering Business Value Today Sample data –12 month period –3.1 Million sales tx –$184.5 Million dollars Copyright 2011 bLoyal

6. The Value of a Loyal Customer Multi-Channel MultiplierLoyalty Drives Revenues Copyright 2011 bLoyal

7. Delivering Business Value Today Sample data –12 month period –3.1 Million sales tx –$184.5 Million dollars Copyright 2011 bLoyal

8. Benefits for Everyone Your Customers Is it Straightforward? –Sign-Up & Account Management –Program Offering What’s in it for Me? –Advanced Notice –Special Benefits vs. Tracking Me Am I Leaving $ on the Table? –Loyalty Points & Dollars –Gift Cards & Certificates Your Business Is it Scalable? – Account Management – Life Cycle Management How Flexible is it? – Loyalty Management – Add Limited-Time Benefits Can I See the Details Easily? – Customer Insight – Stored Value Management Copyright 2011 bLoyal

9. The Customer s are anonymous…

10. …loyalty helps you discover them

11. Multi-Channel Connections bLoyal Confidential Information 11

12. Multi-Level Loyalty Engine bLoyal Confidential Information 12 Loyalty Engine

13. SignupsVisitsPurchasesReferrals Tracks & Rewards Customers Behavior bLoyal Confidential Information 13

14. Loyalty – Some Key Features Gift Card and eGift Card Processing Loyalty Programs eCoupons eSignup eVisits Mobile Loyalty

15. Omnichannel Order Processing Engine bLoyal Confidential Information 15 Order Processing Engine

16. Single Customer Master Real Time Product Tracking Ship or Pickup Everywhere Personalized Orders Advanced Order Processing Capabilities bLoyal Confidential Information 16

17. Order Processing – Some Key Features POS Shipment Orders Mobile POS Shopping Cart Clubs Pickup Orders Level 1 PCI Compliant Payment Gateway

18. Loyalty Solution Demo E-mail Marketing Customer Management & Insight Gift Card Processing Discounts & Coupons Members & Rewards Clubs

19. Mobile Loyalty To download a Tag Reader for you phone use your phone browser to go to: gettag.mobi Join our Loyalty Program Scan 2 Join Easily add new Customers to your Programs Scan 2 Visit Register and share when they visit your Store Scan 2 Rewards Award ePoints and eCoupons to build loyalty

20. Next Steps More information: Michael Nelson michaeln@bloyal.com 1-877-869-1715 ext 1 You can also learn more about bLoyal by watching the other videos in our video library. Thank You!