1. © 2006 Epiance, Inc. Confidential and Proprietary 1

2. © 2006 Epiance, Inc. Confidential and Proprietary 2 Introduction Offices Partners Addressing the needs of 150 - Global 2000 customers with complex processes Automated extraction of Best Practitioners Knowledge Rapid transformation of Best Practices into training & documentation Enable employee performance at Best Practitioner Level

3. © 2006 Epiance, Inc. Confidential and Proprietary 3 Replicate Best Practitioners Performance Enterprise wide Enterprise Problems Time to Market Customer Satisfaction Consistency in performance Coping with attrition

4. © 2006 Epiance, Inc. Confidential and Proprietary 4 Epiplex epiplex Automates… Expensive & Time Consuming to Document Expertise across Enterprise Extraction of Best Practitioner process execution across enterprise Create & Maintain Usable Training Materials Conduct & Manage Employee Training Enforce Best Practice, Measure Improvement Creation & Assembly of Training Documentation content Web deployment of Training Provision of Support in Context, Measurement of Performance Before & After Improvement Reduction in Time and Cost of Training and Support by 80% Measurable Human Process Performance Improvement over 40% Customers have Experienced 10% 80% 10% Unstructured & Ad hoc Processes IT Driven Completely automated Human Executed IT Enabled Processes Enterprise Business Process Today

5. © 2006 Epiance, Inc. Confidential and Proprietary 5 Customer Benefits Realized Rapid transformation of Best Practices into training & documentation Saving over $1M per year by deploying application simulations Trained 8x as many people and saved over $1.5M by building and deploying Epiplex simulations Automated extraction of Best Practioners Knowledge Slashed cycle times for knowledge extraction from 3 months to 2 week Extracted As-is process info in 2 days instead of 4 weeks Enable employee performance at Best Practitioner Level Task Simplification resulting in 5x productivity gains and $4M savings

6. © 2006 Epiance, Inc. Confidential and Proprietary 6 Epiplex Microscopic observation of experts’ and Target Users’ Process Performance Analyze Process Variance of Users vs Expert Benchmark, Prioritize Best Practitioner Replication Auto generate Reports – Documents & Training Content, Rapidly assemble content Web deployed and Just-In- Time Training based on relevance to user Performance Support contextualized to User context in Process, enforce compliance with best practice

7. © 2006 Epiance, Inc. Confidential and Proprietary 7 Content Development and Management End-user Performance Application environment – complex and cumbersome Content tracking, management is difficult The last 20% of competency is the most difficult Overwhelming volume of content Multiple roles involved in development process Multiple groups develop different content People Performance Challenges

8. © 2006 Epiance, Inc. Confidential and Proprietary 8 epiplex Value Proposition Inexpensive: Slash time to content generation, maintenance by 10X Meaningful: Implement best practice performance with contextually relevant training and coaching Repeatable: Powerful collaborative platform to develop reusable knowledge Measurable: Measure actual performance improvement, stronger rationale for budget based on ROI Epiplex

9. © 2006 Epiance, Inc. Confidential and Proprietary 9 Product Differentiation Unique Value Technology Discriminator Eliminate 95% of Manual Effort Central & Easy to Edit and Modify script-base to support ALL development efforts Auto capture processes in use Micro-level Process Extraction Representation in XML scripts Application & Language Agnostic Key Differentiators

10. © 2006 Epiance, Inc. Confidential and Proprietary 10 Auto generate Content from captured process Documents & content from XMLScript Use of Expert Templates Language Agnostic Eliminate 95% of Manual Effort in creation & maintenance Insignificant effort for multiple languages & versions Enforcement of best practice development Product Differentiation Unique Value Technology Discriminator Key Differentiators

11. © 2006 Epiance, Inc. Confidential and Proprietary 11 Key Differentiators Single source, multiple outputs Central repository Single XML base for Collaboration across specialists Reuse XML base from other projects Seamless integration with other content Slash Cycle times by eliminating calendaring & collaboration friction Leverage best of breed specialists & practices Collaborate & Reuse Product Differentiation Unique Value Technology Discriminator

12. © 2006 Epiance, Inc. Confidential and Proprietary 12 Key Differentiators Auto Contextualize Rapid Contextualization by Expert Auto recognize context based on end user activity Auto stream content based on end user context Highly targeted support to directly enhance end user performance to best practitioner levels Slash On boarding time & time to competency Product Differentiation Unique Value Technology Discriminator

13. © 2006 Epiance, Inc. Confidential and Proprietary 13 Domain Expert Capture Process Editor

14. © 2006 Epiance, Inc. Confidential and Proprietary 14 Epi-Simdoc Editor Simulation & Document Cue CardDocument outputs -word, html, XML, ppt

15. © 2006 Epiance, Inc. Confidential and Proprietary 15 Intelligent Dialog Technology Active Cue CardContextualization

16. © 2006 Epiance, Inc. Confidential and Proprietary 16 Summary Epiance performance solutions and capture agent dramatically reduce cost to develop and improve quality of people, process, and policy performance. Epiance technology is proven across a wide range of customers, applications, processes, and configurations

17. © 2006 Epiance, Inc. Confidential and Proprietary 17 Optimizing People Performance Publish Contextualize Enterprise Repository LMS Integration and Tracking Capture Best Practitioner performance Create Simulation and documentation Developer/Supervisor End user Assessment Supervisor Analyst

18. © 2006 Epiance, Inc. Confidential and Proprietary 18 Epiance Inc. www.epiance.com 698 Tasman Drive, Milpitas, CA 95035 Phone: 408 456 0484 Fax: 408 456 0483 T hank Y ou 150, Embassy Point, Infantry Road, Bangalore, 560 001 Phone: 91 80 41785001 Fax: 91 80 41785000