1. Georgia Technology Authority 1-877-GTA-3233 Consolidated Service Desk 1-877-opinGTA Your Opinion Counts Invoice Reconciliation Frank Allen April 12, 2010

2. 2 Georgia Technology Authority Contents Best Practices – Invoice Reconciliation How to Control IT Cost

3. 3 Georgia Technology Authority Best Practices: Invoice Reconciliation What you should review to make sure you are invoiced correctly Terminations – remove users from OrderNow Verify Resource Unit counts are accurate Look for repurposed servers from consolidation project added back to invoice Tools to accomplish this TUAM Delta reporting from GTA Finance Trend reporting from GSMRT eBill for line item detail

4. 4 Georgia Technology Authority How to Control IT Cost Confirm there is only one WAN site charge per customer per site Right size number and type of Voice Ports Reduce bandwidth of WAN Circuits if possible SSL VPN Accounts – are they all in use? Server Complexity – reduce complexity where business activity allows Store surplus equipment and remove from counts Turn in leased equipment no longer in use

5. Georgia Technology Authority 1-877-GTA-3233 Consolidated Service Desk 1-877-opinGTA Your Opinion Counts Questions?