1. ICMIF All you need to know about ICMIF and the Mutual sector Globally Liz Green Senior Vice President, External Relations

2. The Global Network of Member-Owned Insurers International Cooperative and Mutual Insurance Federation founded in 1922 Americas Europe Asia & Oceania 226 Members in 70 countries

3. 226 members in 70 countries ICMIF Members

5. Mutual Market Share report Global Mutual Market Share 2013 http://www.icmif.org/global-mutual-market-share-2013

6. Global Mutual Market Share 2013 Source: Global Mutual Market Share 2013

7. Global premium growth 2007-2013 Source: Global Mutual Market Share 2013

8. Global mutual premiums and market share

9. Source: Global Mutual Market Share 2013 Mutual life and non-life premiums and global market share

10. Mutual market share in ten largest insurance markets Global Rank* Country Mutual Market Share% Change 2012-2013 201320122011 1 USA36.3%34.5%34.3%+5.3% 2 Japan45.3%43.5%42.6%+4.1% 3 UK7.6%7.8%7.9%-2.2% 4 France (1) 46.3%45.0%44.3%+2.8% 5 China0.3% 0.2%+18.2% 6 Germany43.3%43.1%42.1%+0.7% 7 Italy22.9%20.3%17.2%+12.7% 8 Republic of Korea (2) 10.2%9.4%8.9%+8.3% 9 Canada19.3% 18.9%0.0% 10 Netherlands49.3%49.2%45.8%+0.2% (1) French mutual market figures now include premiums from complimentary health mutuals. Adjustments to total premium volumes in France have been made to include complimentary health insurance, previously not included in Swiss Re’s total market data. (2) Following the entrance of NongHyup Life into the market in 2012, Swiss Re’s total market figures for 2011 (and previous years) have been adjusted. *Global rank as per Swiss Re, World insurance in 2013 report Source: Global Mutual Market Share 2013

11. Global 500 for 2013 http://www.icmif.org/global-500-2013 The world’s largest 500 mutual and cooperative insurers (ranked by 2013 premium income) Collectively wrote USD 1.2 trillion (96% of total mutual) 388 of 500 posted positive growth (374 in 2012). 110 saw double-digit growth (2012: 121) A record 80 ICMIF members in Global 500. 13 of fastest- growing 30 insurers were ICMIF members.

12. Global 500 by organizational structure Source: Global 500 for 2013

13. Global 500 by longevity Source: Global 500 for 2013 Number of years in business Average age of Global 500 companies* was 93 years 214 (or 43%) were over 100 years old. Nine insurers were over 200 years old A fifth of Global 500 insurers founded between 1891 and 1915 (i.e. 100-125 years old) *Note that longevity data was unknown for eight of the Global 500 organizations

14. 30% of Global Insurance Assets Increased by 29% since 2007

15. Number of Mutual Insurers RankCountry MutualsPremiums USD (mills) Market Share 1USA1,824438,84534.5% 2Germany292100,68243.3% 3Canada10824,02619.6% 4Spain10623,81133.0% 5France9797,06140.8% 6UK8325,7218.0% 7Netherlands8250,94353.4% 8Austria7412,93061.6% 9Finland7118,14329.8% 10Japan63272,31241.7% 11Australia548,86110.3% Total3,3141,222,32926.7% Source: Global Mutual Market Share 2012

16. ICMIF Member analysis

17. Source: ICMIF Members Key Statistics 2013 ICMIF Members (in 2013)

18. Source: Global mutual market infographic 2014 ICMIF members: the fastest growing part of the global insurance market Premium growth since 2007

19. Premiums by products

20. Non-Life premium split

21. Life premium split

22. Database of almost 2,000 co- operative organizations Total USD 2.6 trillion in turnover (2012). USD 1.2 trillion from insurance sector (44%) Greater than the GDP of the UK 123 of largest 300 coop enterprises (WCM) are mutual/coop insurers (41%) ICA World Co-operative Monitor Source: World Co-operative Monitor 2014 http://monitor.coop/

23. Coops are big in…..

24. Coops represent… 250 million employed by coops 12% of G20 employees

25. New Strategy 2015 – 2018 Growth and building a globally recognized and influential brand

26. ‘Only at ICMIF’ Must be unique Add value Give competitive advantage Promote mutuality Must be unique Add value Give competitive advantage Promote mutuality

27. ICMIF Services ‘Only @ ICMIF’ 1.Networking 2.Knowledge 3.Influence 1.Networking 2.Knowledge 3.Influence

28. Influence External Relations Global impact Public relations Public Affairs Global impact Public relations Public Affairs Regulation is the No 1 challenge for industry CEOs

29. THE ICMIF GLOBAL MANIFESTO

30. WHAT IT SAYS Who we are seeking to influence About our sector Why we need cooperative and mutual insurance How we can play a full role in protecting economies and societies: Business environment Protecting lives and livelihoods Who we are seeking to influence About our sector Why we need cooperative and mutual insurance How we can play a full role in protecting economies and societies: Business environment Protecting lives and livelihoods

31. Aim: ‘Create the right environment for our sector to continue to grow’ Aim: ‘Create the right environment for our sector to continue to grow’ Maybe even create some new business opportunities along the way

32. Mapping the regulatory influencers globally

33. Unique Networking Developmental Opportunities 1.Conferences 2.Networks 3.Leaders Forums 4.Training 1.Conferences 2.Networks 3.Leaders Forums 4.Training

34. Unique Knowledge ‘creating the stories’ Newsletters Market Insights Strategic Insights Member stats Social media Events media Newsletters Market Insights Strategic Insights Member stats Social media Events media

35. CEO Insight report Providing a unique insight into the leadership within ICMIF CEOs 34 structured CEO interviews in 2013 Business strategy, current and future Innovation Leadership Providing a unique insight into the leadership within ICMIF CEOs 34 structured CEO interviews in 2013 Business strategy, current and future Innovation Leadership

36. Source: Global mutual market infographic 2014 ICMIF members: the fastest growing part of the global insurance market Premium growth since 2007

37. ICMIF’s Leaders are the best in the insurance industry Evidenced by: Growth Profitability Customer satisfaction Resulting from Differentiation Innovation Leadership Evidenced by: Growth Profitability Customer satisfaction Resulting from Differentiation Innovation Leadership

38. Mutual differentiators Strategic differences Excellent service Customer focus Proximity to customer Quality products right price Simple products Innovation

39. Innovative differentiators Innovation as an enabler Customer service Member engagement New products Meeting social needs Simplifi- cation Risk management

40. Leadership differentiators Mutual Leadership Qualities Honesty and integrity Listen and communicate Passionate and motivational InclusiveModest Courageous

41. The winning insurers of the future will be those that: 1.Are a Professional and well run business 2.Customer-centric Put customers at the heart of all decisions 3.Have a values-based strategy 4.Communicate those values to all stakeholders 5.Engage with customers/members 6.Listen and respond to customers 7.Are in tune with the changing responsibilities of organisations: 8.Fair and transparent in both reporting and governance 9.Innovative and market leaders 10.Create a culture that actively encourages all the above 1.Are a Professional and well run business 2.Customer-centric Put customers at the heart of all decisions 3.Have a values-based strategy 4.Communicate those values to all stakeholders 5.Engage with customers/members 6.Listen and respond to customers 7.Are in tune with the changing responsibilities of organisations: 8.Fair and transparent in both reporting and governance 9.Innovative and market leaders 10.Create a culture that actively encourages all the above

42. ‘It is about creating a distinctive, customer- focused, mutual brand’