1. Shopping Centre Management Conference technology – retail’s digital future - March 2015

2. Shopping Centre Management Conference intu Properties plc - own & manage destinations

3. Shopping Centre Management Conference Gian Fulgoni - CISO - intu Properties plc Operational Technology

4. Everyone loves talking about technology ! Shopping Centre Management Conference technology – retail’s digital future

5. Gartner Hype Cycle for Retail Technologies, 2014 What does the future actually look like for physical retailing Source: Gartner

6. What is reshaping the market place, affecting customers, retailers and property owners Shopping Centre Management Conference technology – retail’s digital future footfall dwell sales revenues

7. Shopping Centre Management Conference technology – retail’s digital future

8. Shopping Centre Management Conference intu’s digitally connected vision - shopper In-centre footfall & dwell time analytics Location based services Business WiFi offering 4G rollout Click & Collect Building operational systems High quality Wi-Fi

9. Page 9 Shopping Centre Management Conference intu’s Core network - enabling innovation - shopping experience

10.  Core / Wi-Fi installed & data being captured  CCTV  Building Management System  Digital Signage  Access Control  Customer Service desks & devices  Events & Santa’s Grotto  Collect Plus  Customer Lounge  Footfall counting & cameras  Refurb’s & Developments – working with the construction supply chain  Large TV’s & Media Services  Corporate systems & telephony  Car Park System & Barriers, payment machines, ANPR & find my car  2m Customer Records Shopping Centre Management Conference from vision to reality - digitally connected - holistic approach Organisational readiness Exploiting the opportunity

11. Shopping Centre Management Conference executional excellence - organisational readiness Harvard Business Review - March 2015 A recent survey of more than 400 global CEO’s found that executional excellence was the number one challenge facing corporate leaders. Its all achievable Q. Are you ready? - Cyber security - Data Protection - Legal - Etc. - Scale / flexibility - 24x7x365 - Stakeholder buy-in - ROI - Organisational structure