1. Private Landlords Forum ANTI SOCIAL BEHAVIOUR A PARTNERSHIP APPROACH

2. Objectives of Session To give Landlords information on the challenges the Council faces when dealing with antisocial behaviour, and will outline the legal duties and powers the Local Authority and Landlords have for dealing with antisocial behaviour across the different tenure types. To advise Landlords on the close partnership working that takes place with Police Scotland, Town Centre Activities (TCA) and other partners in tackling antisocial behaviour and tackling the causes and effects of antisocial behaviour. To update Landlords of the improvements recently implemented including the new intervention and response team.

3. AntiSocial Behaviour Definition Anti Social Behaviour etc (Scotland) Act 2004 defined antisocial behaviour “A person engages in antisocial behaviour if they act in a manner that causes or is likely to cause alarm and distress or pursues a course of conduct which causes or is likely to cause alarm and distress to at least one person who is not of the same household.

4. Anti Social Behaviour Legislation The primary responsibility for dealing with anti social lies with the Landlord Cross Tenure Geographical Responsibility  Private Sector Tenants/Landlords  ASBO/Interim ASBO  Written Warnings / NOP  Investigation / Professional Witnessing  Part 5 of the Act – Fixed penalties for noise measuring  Only Landlord can evict  ASB (etc) Act 2004 - Part 8: Registration of Private Landlords  Fit and Proper Person – Registration refused  Failure to Register – fine up to £5,000

5. Anti Social Behaviour Legislation  Owner Occupiers  ASBO only - No eviction powers  Written Warnings  Investigation / Professional Witnessing  Joint Police / Housing Action  RSL Tenants  RSL Estate Management Responsibility for Investigation  HA’s have Service Level Agreements with NLC  Written Warnings  Joint Police / Housing Action  Investigation / Professional Witnessing

6. Anti Social Behaviour in North Lanarkshire 3924 anti social complaints from 1 st April 2013 to end Dec 2013 872 complaints received out of hours - 223 of which (25%) resulted in an on site visit at the time of complaint Domestic noise accounts for 79% of all complaints Harassment accounts for 8.94% Drinking, gangs & drugs account for 3.59% Vandalism accounts for 3.06% Violence & threats account for 5.53% Land disputes, parking & Pet disputes account for 5.78%

7. Promoting Positive Outcomes From 1 st April 2013 to 31 December 2013 2.6% of all complaints made were from Private Sector Tenants 8.26% of all complaints received were about about Private Sector Tenants (this rises to 18% in Cumbernauld & Kilsyth where there is a higher rate of private sector tenants) Of the 541 First Warnings issued in the period, 42 (7.76%) were issued to Private Sector Tenants 5 of these then received a Final Warning Of the 5, one has received an ASBO, 3 of the offenders moved out and the other has quietened down with no further complaints

8. Partnership Working North Lanarkshire Single Outcome Agreement – Links to Antisocial Behaviour Local Outcome 6 – Impact on disorder, antisocial behaviour, violence and abuse within communities. Reduce reported incidents of antisocial behaviour Reduce the number of reports regarding youth disorder Reduce levels of violent crime Reduce the percentage of respondents who state that they have a fear of crime in their area

9. Community Safety Sub Groups 6 Local Community Safety Sub-groups 4-weekly Tactical Assessment Joint Approach to Problem Solving Reporting of Outcomes to LAPs Membership –Local Area Teams –Other agencies as required

10. Town Centre Activities Over 900 cameras 26 housing areas 27 towers 7 town centres Car Park & Park ‘n’ Ride Primary and Secondary School Facilities 8 recycling centres 18 PPP schools

11. Results 4,290 incidents 668 evidence discs 737 apprehensions by Police Scotland as a direct result of CCTV monitoring 7 large footage requests

12. ASB Telephony Service First Point of Contact (4.45pm to 9am daily and 24 hours Sat / Sun) Service commenced 8 th January 2014 277 calls answered throughout January 51 calls in February to date Average call duration is approx. 8 minutes Average time to answer call is 21 seconds All calls recorded Body Worn Cameras

13. New Improved Service One Central ASI number at all times Complaints should be categorised Central hub for call handling at all times. Central Hub for daytime telephone calls, location Dalziel, sustainability and mediation service also Six local teams comprising a total of 12 Anti Social Behaviour Officers Monday to Friday during normal daytime hours Central Hub for out of hours calls and public holidays to be at Town Centre Activities TCA. Dedicated team of 5 Anti Social Behaviour Officers and 1 Service Delivery Co-ordinator deployed during peak hours Thursday - Sunday. Nightshift - 6.45pm to 4.00am Thursday - Sunday Monday, Tuesday and Wednesday an enhanced advice service is delivered.

14. Questions