1. Metro Denver Strategic Review Denver, CO May 26th, 2016

2. Who are we and why are we here? Share one highlight from your involvement in the work to end homelessness in Metro Denver during the last 6 months What would, by the end of the day, make you feel that coming to this session was worthwhile? How will you contribute to making the day productive and fun?

3. Agenda MorningAfternoon Meet and Greet Welcome and Kick-off Review Progress Homelink roll-out and Access points Next steps on Access points Expansion of CAHPS Streamlining Working Groups Other Items/Parking Lot Wrap Up - End at 4:30 pm Objectives for the meeting: ●Celebrate progress to date ●Determine priorities for the next four to six months ●Agree on key next steps

4. Agreements on Process and TPL How do we want to be together today? – Time keeping – Plenary conversations – Taking care of ourselves and each other – Keeping the end in mind Who will mind The Parking Lot?

5. Let’s review and celebrate our progress!! a.2015 numbers b.2016 numbers YTD c.Projections for Zero:2016 veterans, chronic non-veterans, others d.Progress on Homelink e.IBM Smarter Cities Challenge Recommendations Update

6. 2015 Results

7. 2015 Results (continued)

8. 2016 Result/Projections

9. 2016 Projection Assumptions All projections are from May-Dec 2016, reflective of current PSH resources only (no newly funded projects) Veteran projections including following considerations: – Assignment of VASH vouchers have been mostly allocated (then turnover only) – Limited capacity of project based developments specific to vets (ie NCS and Ruby Hill) – Based on 58% housing placement through CAHPS Chronic non-veteran projections include: – 6.5/month CoC resource turnover, 5/month for SIB – Remaining 16 PHB placements (then turnover only) – Allocation of some Metro 1 vouchers to SIB project

10. Homelink Pilot Update Pilot started early March, veterans only; pilot group keeping an eye to full community rollout Participating agencies: VA, VOA, RMHS, Senior Support Services, DRH Role Assignment/Process development continues to evolve 372 veterans in system, 60 housed, 84 match approved (for SSVF or HUD VASH), 13 pending approval NEW IN MAY: CDT Working group for Homelink

11. Metro Denver CAHPS Successes Housing – Placing the most vulnerable, including some not connected to specific agency – The VA is accepting qualified referrals for HUD VASH from community Coordination – Weekly/monthly regional meetings, 50+ agencies referring, all CoC housing providers putting openings in system, joint ROI developed – Functional By-List name of veterans with weekly tracking – Mentality! The community has shifted its thinking from municipalities to Metro Denver wide. Other: Alternate Process, regional Resource (Flex) Fund, Landlord Recruitment

12. Metro Denver System Challenges Lack of Housing, Housing Navigation, mobile Case Management and Wraparound Services resources Client access points and consistency of assessment and process for all Administration time high (CAHPS team) for overall process Computer infrastructure at agencies is very inconsistent (some VERY old equipment) Too many systems that are not integrated (HMIS, CAHPS Google Platform, Homelink, agency-specific systems) Accurate and comprehensive reporting needed (effort required in current environment is prohibitive)

13. Develop an integrated system with coordinated data analysis, reporting and sharing Evaluate current HMIS vendor capabilities against requirements for interfaces, integration, reliability, reporting, and usability Enhance the common intake process with standardized information gathering Expand coordinated assessment to additional segments of the homeless population including youth and families Develop a common mobile/web application to simplify the processes for persons experiencing homelessness and service providers Leverage popular social platforms to create communities which includes up to date information surrounding homeless initiatives

14. Celebrating Accomplishments Using the sticky notes and marker pens on the table – Take a few minutes to write a brief note of thanks and/or congratulations to a specific person or team in relation to the work of the past year – Be specific – what do you appreciate in particular about how things were done and what was accomplished, and why? – Have fun with it! – Paste your message on the Celebration Board before you take a break.

16. Homelink

17. Homelink Rollout Homelink Roles System Sneak Peek Tentative Timeframes

18. Homelink Roles Note: All users must have a unique login, managed centrally Form Entry User Housing Navigator Community Coordinator Matcher Housing Provider Super User Slate User

19. Homelink Timeframes (Tentative) Work Group Planning: June-August Updating ROIs with clients: June-August Training: September Data Transfer: September-October Community Rollout: Q4 2016 Other Populations: Planned 2017 Interested in planning? Homelink Working Group, Thursdays at 9-11am, DHS (non CDT meeting days)

20. Access Points

21. Access Points - Values The front end of our system must: 1. Provide access regardless of where someone is in the community or region (no wrong door/enough doors). 2. Provide regional coverage/promote regional collaboration 3. Gather high quality data (complete, timely, accurate). 4. Create connections and relationships beyond initial access. 5. Have the capacity for follow up. 6. Be nimble. 7. Be sustainable. 8. Promote regional collaboration.

22. Access Points - Standard Expectations Regardless of access point structure, there are standard expectations that should be created including, but not limited to: 1. Minimum threshold for what is means to be an access point. 2. Shared process on follow through. 3. Required training on the database (currently Homelink). 4. Shared definition and training around navigation. 5. TA around what it means to be a good access point and ability to troubleshoot when needed. 6. Develop ways of meeting virtually to allow for greater participation.

23. Access Points - Options Considered “Status Quo": Any agency can participate Must Have: Every access point/assessor must have the ability/capacity for follow through/navigation with clients Increased resources for navigation and outreach across the region. Challenges: Capacity for follow through at every access point does not exist. Capacity for QA across whole system is a big lift, and we know that we currently have inconsistent implementation and inconsistent data quality. Not sustainable. Not nimble.

24. Access Points - Options Considered “Opt In”: Agency opt in process with clear expectations for follow through Must Have: Willingness to accept referrals from other agencies. Committed agency staff to dedicated CAHP roles. More warm handoffs. Willingness or ability of guests to go to different places. Challenges: Certain agencies are restricted on who they can work with (ie Mental Health Agencies) Capacity to absorb clients doesn’t currently exist. High potential for missing folks. Decrease in regional coverage.

25. Access Points - Options Considered “County Autonomy”: Each county has autonomy to determine access points Must Have: Someone in each county who owns/leads the process. Structured feedback loop and method for coordination. Increases in dedicated regional navigators (with Cities/Counties providing some support). Challenges: Some counties are more engaged than others. There are already gaps and these would likely increase. Inconsistent capacity across agencies. Balance between autonomy and collaboration. Not nimble. Likely not sustainable.

26. Access Points-Recommendation Work Group Recommendation: Collaboration between CAHPS and Sub- regions to determine access point structure in each area strategic to local context (theoretically upholds all values if implemented correctly) Why it works: Takes into account local context across region while still ensuring collaboration. Allows CoC to collectively make strategic decisions on embedding resources and ensuring enough doors in each area. Increases chances of collecting complete and accurate data. Brings voice of client into process by responding to needs in each area. Enough structure but still nimble. Increased likelihood of sustaining system and regional approach.

27. Access Points - Recommendation (cont’d) Must Have: Strategic placement of regional navigators, mobile assessors, outreach+ Process for regular collaboration and feedback. Someone in each sub-region provides leadership. Ask for participation from Human Services, PHAs, etc. Focus on QA and oversight from System Level Directors. Continuously work together to free up resources and create flow in system. Create communication/map on decided upon access points. Oversight/Advisory committee needed to provide leadership. Challenge: Need a facilitated planning process for each sub region to make strategic decisions. Necessitates broader participation/collaboration in each sub-region. Will require concerted effort to maintain strong regional collaboration.

29. Access Points (Next Steps)

30. Expansion of CAHPS Review of Upcoming Resources (MDHI) Current Status of Youth Pilot Current Status of Family Meetings Facilitated Discussion – Timeline – System Deployment – Goals/Roles/Responsibilities – New Stakeholders

31. Expansion of CAHPS - Resources Youth and Family CAHPS groups are developing population specific housing inventories New CoC funded projects: – RRH for Families Aurora Mental Health Center/Aurora@Home, 20 families Boulder County Housing Authority, 40 families CCH, 100 families – RRH for Individuals and Families Family Tree, individuals and families, survivors of domestic violence, 25 households – PSH for Individuals and Youth Division of Housing, 90 CH individuals, 20 CH youth NOTE: These numbers reflect NOFA grant proposal submissions and numbers may change at time of contract

33. Streamlining Working Groups Review of Current Work Group Listing (see handout) Facilitated Discussion – Alignment of goals, priorities and outcomes – Potential for consolidation of meetings – Next Steps

34. Current Work Group Listing CAHPS Leadership Team –Work group for Communication and Branding CAHPS Community Design Team (CDT) –Work groups and subcommittees currently include HomeLink, Evaluation, VISPDAT 2.0, Case Conferencing, Alternate Process, CoC Housing Providers, Veteran Providers Youth CAHPS Family CAHPS Other contributors: MDHI Board work group, MDHI Coordinating Committee

35. Communications and Branding Update from Gary on partnership with DU Opportunities to get involved Other Updates

36. Other Items/Parking Lot Plan for Support through end of September from 25 Cities Coaches Parking Lot

37. Wrap up Appreciations Closing