1. Group

2. Group Part Chapter 4 Group and Team Chapter 5 Communication
4.1 Foundation of Group Behavior
4.2 Creating Effective Teams
Chapter 5 Communication
5.1 Significant of Communication
5.2 Improving Communication Skill
Chapter 6 Leadership
5.1 What is leadership?
5.2 How to improve leadership?
Chapter 7 Power & Conflict (Self-study)

3. 4.1 Foundation of Group Behavior
What is group? (P218/)
Group decision making

4. 1. What is group? (P218/) Group Why do people join group? Formal group
Informal group
Why do people join group?
Groups made up of five or seven members do a pretty good job of exercising the best elements of both small and large groups. P235

5. Stages of group development (P219\)
Adjourning
Performing
Norming
Storming
Forming
前阶段
阶段2 震荡
阶段3 规范化
阶段4 执行
5阶段 解体
阶段1 形成

6. Group Behavior Model (P224)
External conditions imposed on the group
Group member resources
Group structure
Performance and satisfaction
Group processes
Group Task

7. Evaluating group effectiveness (P246)
Effectiveness criteria
Type pf group
Interacting
P244/
Brain strorming
Nominal
P245\
ElectronicP245\

8. 4.2 Creating Effective Teams
What is work team? (P258/)
Comparing work groups and work team
Creating effective teams

9. A team effective model P264
Work design
Autonomy
Skill variety
Task identity
Task significance
Composition
Ability
Personality
Roles and diversity
Size
Flexibility
Preference for teamwork
Team effectiveness
Context
Adequate resources
Leadership
Performance evaluation and rewards
Process
Common purpose
Specific goals
Team efficacy
Conflict
Social loafing

10. Key roles on teams P266 Read P268
Translate “Teams Benefit Both Employees and the Organization” P275

11. Effective Communication

12. 5.1 Significant of Communication
Three 70%

13. Functions of Communication

14. Communication (P284)

15. Communication Process: Nine Elements
Message 1
Decoding
Noise
Feedback
Channel
Encoding
Sender
receiver
Purpose
Background 2

16. Types of Communication Channel
Formal Channels
Are established by the organization and transmit messages that are related to the professional activities of members.
Informal Channels
Used to transmit personal or social messages in the organization. These informal channels are spontaneous and emerge as a response to individual choices.

17. Three Common Formal Small-Group Networks
E X H I B I T 10–3

18. Grapevine Patterns A F B D J H C E K G I X
Probability—each randomly tells others Y D C B A
Single strand—each tells one other A C D F J I B
Cluster—some tell selected others; most typical A J B D H I K F G E C
Gossip—one tells all
These graphics depict different types of informal communication channels often called the “Grapevine”. These channels do not follow the chain of command or organizational structure.
Organizational moles – those who use the grapevine to enhance their power and status.

19. Grapevine: Positives and Negatives
Benefits
Problems

20. Showing emotion in email:
ORZ
Emoticons/ Smiley :)
<g> :( ;(
:-[
:-e
:-()
:-D
:’( {}

21. Effectiveness of Communication
------Sentence、Tone、Body

22. 5.2 How to improve effective communication
Factors influencing Communication
Effective communication

23. Men talk to:
Women talk to:

24. 2. Effective communication

25. Keys to Effective Listening

26. Leadership
6.1 What is leadership?
6.2 How to improve leadership?

27. 6.1 What is leadership? Leadership Theories
Compare Leaders and managers
Two Factors Leadership

28. Leadership Theory
Contigency Theory
Behavioral Theory
Trait Theory

29. Trait Theory Traditional /Modern Trait Theory Self-confidence
cognitive ability /Intelligence
business or task-relevant knowledge
Desire to lead
Honesty/integrity
Drive

30. Behavior Theory The University of Michigan Studies:
Production-Centered and Employee-Centered Behavior
The Ohio State University Leadership Studies:
Initiating Structure (task-oriented dimension ) and Consideration (people-oriented dimension)
Leadership Life Cycle Model
Management Grid

31. 6.2 How to improve leadership?

32. Organization Part Organization Design & Culture

33. Organization Level Human resource Productivity policies and Work
Practices
HRM政策与实践
Organizational
Culture
组织文化
Work
Stress
工作压力
Organization
structure
and design
组织结构与设计
Productivity
Absence
Turnover
Satisfaction

34. Thank you !