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Key Performance Indicators in Calibration Management
NCSL International Conference Jim Erickson, President Blue Mountain Quality Resources, Inc. July 12, 2004
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Key Performance Indicators in Calibration Management
Introduction Implementing KPI’s eCalibration.com Survey Conclusion
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INTRODUCTION Overview Calibration Management is Maturing
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INTRODUCTION Overview Calibration Management is Maturing
Demonstrated Management Discipline
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INTRODUCTION Overview Calibration Management is Maturing
Demonstrated Management Discipline Standards Evolution
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INTRODUCTION Overview Calibration Management is Maturing
Demonstrated Management Discipline Standards Evolution Laboratory Accreditation
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Inventory
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Inventory Standards
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Inventory Standards Procedures
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Inventory Standards Procedures Scheduling
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Inventory Standards Procedures Scheduling Personnel
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Inventory Standards Procedures Scheduling Personnel & Records
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Reporting Tool Areas
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Reporting Tool Areas Functional Reporting
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Reporting Tool Areas Functional Reporting Exception Reporting
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INTRODUCTION Overview Calibration Management is Maturing
Calibration Management Functions Reporting Tool Areas Functional Reporting Exception Reporting KPI’s & Metrics
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INTRODUCTION Driving Trends
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INTRODUCTION Driving Trends Profitability & Cost Cutting
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INTRODUCTION Driving Trends Profitability & Cost Cutting
Productivity Demands
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INTRODUCTION Driving Trends Profitability & Cost Cutting
Productivity Demands Regulatory requirements
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INTRODUCTION Driving Trends Profitability & Cost Cutting
Productivity Demands Regulatory requirements Tool Availability – CMS
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INTRODUCTION Driving Trends Profitability & Cost Cutting
Productivity Demands Regulatory requirements Tool Availability – CMS Proven in Other Areas – maintenance, supply chain, financial
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INTRODUCTION So What Exactly Are KPI’s?
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INTRODUCTION So What Exactly Are KPI’s? The old adage:
“you can’t improve what you can’t measure”
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INTRODUCTION So What Exactly Are KPI’s?
A simple definition: A set of metrics, matched to predetermined goals, monitored over time to provide feedback toward achieving those goals.
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IMPLEMENTING KPI’S Calibration Management KPI’s
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IMPLEMENTING KPI’S Calibration Management KPI’s
Productivity, Scheduling & Work Load
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IMPLEMENTING KPI’S Calibration Management KPI’s
Productivity, Scheduling & Work Load Instrument Inventory & Asset Base
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IMPLEMENTING KPI’S Calibration Management KPI’s
Productivity, Scheduling & Work Load Instrument Inventory & Asset Base Performance, Quality & Customer Satisfaction
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IMPLEMENTING KPI’S Calibration Management KPI’s
Productivity, Scheduling & Work Load Instrument Inventory & Asset Base Performance, Quality & Customer Satisfaction Financial
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IMPLEMENTING KPI’S Calibration Management KPI Examples
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IMPLEMENTING KPI’S Calibration Management KPI Examples
Calibration Failure And OOT Rate
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Introduction
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IMPLEMENTING KPI’S Calibration Management KPI Examples
Calibration Failure And OOT Rate Calibrations/month
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Introduction
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IMPLEMENTING KPI’S Calibration Management KPI Examples
Calibration Failure And OOT Rate Calibrations/month Instrument Inventory by Type
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Introduction
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IMPLEMENTING KPI’S Process Improvement
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IMPLEMENTING KPI’S Process Improvement Continuous Quality Improvement
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IMPLEMENTING KPI’S Process Improvement Continuous Quality Improvement
Continuous Financial Improvement
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IMPLEMENTING KPI’S Process Improvement Continuous Quality Improvement
Continuous Financial Improvement Calibration Excellence Programs
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IMPLEMENTING KPI’S Process Improvement Continuous Quality Improvement
Continuous Financial Improvement Calibration Excellence Programs Regulatory Compliance & Risk Management
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IMPLEMENTING KPI’S Alignment With Goals
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IMPLEMENTING KPI’S Alignment With Goals Department Management
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IMPLEMENTING KPI’S Alignment With Goals Department Management
Quality/Compliance
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IMPLEMENTING KPI’S Alignment With Goals Department Management
Quality/Compliance Corporate Objectives
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IMPLEMENTING KPI’S Determine Usage & Organize
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IMPLEMENTING KPI’S Determine Usage & Organize Select KPI’s for use
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IMPLEMENTING KPI’S Determine Usage & Organize Select KPI’s for use
Develop Benchmarks & Triggers
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IMPLEMENTING KPI’S Determine Usage & Organize Select KPI’s for use
Develop Benchmarks & Triggers Set Time Frames for monitoring
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IMPLEMENTING KPI’S Determine Usage & Organize Select KPI’s for use
Develop Benchmarks & Triggers Set Time Frames for monitoring Develop Responses & Corrective Actions
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IMPLEMENTING KPI’S Determine Usage & Organize Select KPI’s for use
Develop Benchmarks & Triggers Set Time Frames for monitoring Develop Responses & Corrective Actions Communicate
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IMPLEMENTING KPI’S Role Of Calibration Management Software
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IMPLEMENTING KPI’S Role Of Calibration Management Software
Centralized Repository
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IMPLEMENTING KPI’S Role Of Calibration Management Software
Centralized Repository Enables Compilation
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IMPLEMENTING KPI’S Role Of Calibration Management Software
Centralized Repository Enables Compilation Reporting Tools
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eCalibration.com SURVEY
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eCalibration.com SURVEY
Industry News & Content Site
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eCalibration.com SURVEY
Industry News & Content Site 12,000 Visitors/month
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eCalibration.com SURVEY
Industry News & Content Site 12,000 Visitors/month Broad industry base
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eCalibration.com SURVEY
Industry News & Content Site 12,000 Visitors/month Broad industry base Good Survey Platform
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eCalibration.com SURVEY
Survey Methodology
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eCalibration.com SURVEY
Survey Methodology Web Based Survey
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eCalibration.com SURVEY
Survey Methodology Web Based Survey Over 300 responses
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eCalibration.com SURVEY
Survey Methodology Web Based Survey Over 300 responses Demographic Questions
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eCalibration.com SURVEY
Survey Methodology Web Based Survey Over 300 responses Demographic Questions General KPI Usage Questions
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eCalibration.com SURVEY
Survey Methodology Web Based Survey Over 300 responses Demographic Questions General KPI Usage Questions Specific KPI Usage Questions
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eCalibration.com SURVEY
Survey Results
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eCalibration.com SURVEY
Survey Results Many KPI’s Already In Use
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eCalibration.com SURVEY
Survey Results Many KPI’s Already In Use Most Popular KPI’s
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eCalibration.com SURVEY
Survey Results Many KPI’s Already In Use Most Popular KPI’s Calibration Failure And OOT Rate Calibrations/month Instrument Inventory by Type Average Cost/calibration
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eCalibration.com SURVEY
Survey Results Many KPI’s Already In Use Most Popular KPI’s Over 50 unique metrics compiled
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eCalibration.com SURVEY
Survey Results Many KPI’s Already In Use Most Popular KPI’s Over 50 unique metrics compiled Most analyze the KPI’s on a monthly or annual basis
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CONCLUSION KPI Use is evolving
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CONCLUSION KPI Use is evolving Proving use as a management tool
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CONCLUSION KPI Use is evolving Proving use as a management tool
Calibration Management Software is a driving force
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CONCLUSION KPI Use is evolving Proving use as a management tool
Calibration Management Software is a driving force KPI Benchmark sharing
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