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Presentation on theme: "CA Service Desk Manager Corporate Training +919100934572 www.21cssindia.com/ca-service-desk-manager-training."— Presentation transcript:

1 CA Service Desk Manager Corporate Training +919100934572 www.21cssindia.com/ca-service-desk-manager-training

2 CA Service Desk Manager Training  IT Service Management  Introduction  ITIL  Service Desk(ITSM)  Service Desk Applications  CA Technologies  CA Service Desk Manager  A Simple Architecture  A Distributed Architecture  Service Desk Process flow  Incident/Request/Problem/Change management  CA Service Desk Modules and Versions  Contacts  Groups  Roles and Access types  Data partition  Archive and purge +919100934572

3  CA CMDB  Notifications  Mail-eater  Service Level Agreements  Service types, Events and Macros  A Simple SLA  Multi-tenancy  Support automation  CMDB Visualizer  Survey  Change Calendar  Stored Queries  Web Screen Painter  Spel Coding  Integration  Migration  Reporting  CA Business Intelligence +919100934572


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