1. Strategic Risks- think about this first External –We face a decade of public sector cuts –Boards may start to disengage with NSS –Government decides policy & strategy for most of our services. Internal –Do we have strategies for robust internal services –Do we struggle to demonstrate value for money –Are our internal services efficient –Significant financial gap by 2013

2. Weathering the Storm.. Financial Management Enhance Customer Focus Fully Engage Staff

3. Corporate Responsibility... Also known as: –Corporate Social Responsibility –Corporate Citizenship –Responsible Business –Corporate Social Performance –Sustainable Responsible Business “Corporate Self Regulation”

4. Values & Behaviours... Respect and Care Openness Integrity Commitment to each Other Customer Focus Working Together Excel & Improve

5. National Strategic Objectives Wealthier & Fairer SmarterHealthierSafer & StrongerGreener National Outcomes Tackled Significant Inequalities Improved life chances for children, young people and families at risk Environment Impact Healthier Lives Public Services NSS Strategic Objectives A (40%) Improve service delivery B (20%) Enhance customer and partner engagement C (20%) Build organisational capability D (20%) Develop and support staff Financial Impact Health impact Customer satisfaction Deep partnerships Public Understanding Productivity/ efficiencies Joining up Resilience Appropriately Trained Living our values and behaviours Well informed & involved Safe Working Environment NSS Outcomes LDP Targets Delivered Cost Safe Effective Efficient Equitable Timely SGHD & Boards Annual Review % of business with public involvement No of Volunteers No of FOI requests No of Complaints Received Person-centred CRE savings Workforce Plan Overhead as a % of cost Spend v budget CSG Delivery Energy Based Carbon Emissions BC Incidents Funds allocated for training Training Days % staff with a PDP Staff Action Plan Sickness Absence RIDDOR % new starts inducted Publication of staff updates KPIs 7 Strategic Enhancement Themes Strengthening Partnership working Increase our efficiency Quality & Innovation Improving customer services Enhance our leadership capability Modernise our working practices Develop our people Best Start for Children Integral to a world-leading Health ServiceNSS Vision Clinical GovernanceCorporate GovernanceStaff Governance Quality Ambitions Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making. The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated. There will be no avoidable injury or harm to people from healthcare they receive, and an appropriate, clean and safe environment will be provided for the delivery of healthcare services at all times. NSS ValuesRespect and CareCommitted to Each OtherExcel and ImproveOpennessCustomer FocusIntegrity Version 11.0 as at 8 Feb 2011

6. Participation Standard Self-Assessment Framework 2010-2011 NHS National Services Scotland STANDARD Section 1 Patient Focus Standard Statement Care and services are provided in partnership with patients, treating individuals with dignity and respect, and are responsive to age, disability, gender, race, religion or belief, sexual orientation, and transgender status. STANDARD Section 2 Involving people in service planning, improvement and change Standard Statement There is supported and effective involvement of people in service planning and improvement. STANDARD Section 3 Corporate Governance of Participation Standard Statement Robust corporate governance arrangements are in place for involving people, founded on mutuality, equality, diversity and human rights principles

7. Therefore Collectively... Accept Accountability Responsibility for Joining Up Responsibility for Performance Ensuring Sustainability

8. Proposed Way Forward… EMT Sept 2010

9. Innovative Approaches… Step change - Not incremental Knowledge sharing - Unfiltered Risk taking – Trying new things

11. Vision (Outcome 2015 and beyond) Involvement and engagement is central to all service planning and delivery Or Involvement and engagement is central to all we do Process Outcomes 2011/12 – Identify current status and understand gaps and setting goals and objectives 2012/12 – Embedding revised systems and processes, sharing best practice 2013/14 – Involvement and engagement is evident in service planning and development Actions 2011/12 Identify current status and flag gaps

12. Reflections…