1. HS 230: Introduction to Healthcare Services Flex Seminar Time: 8:00 EST Wednesday, October 13 th Course Overview and Unit 1

2. Introduction  Instructor: Adrienne Palmer, BSPH, MHA, FACHE  Currently live in Arizona and work as a healthcare administrator  Contact Information: –Email: apalmer2@kaplan.edu apalmer2@kaplan.edu –AIM: apalmerlloyd  Office Hours: Tuesdays, 6PM-8PMEST  May also be online periodically during the workdays; you can always email me and we can set up a specific time as well

3. Introductions to Classmates Post your introduction in the “Introduce Yourself” forum. Post your introduction in the “Introduce Yourself” forum. Read you classmates’ introductions and see what you have in common. Read you classmates’ introductions and see what you have in common. You may have several classes together. You may have several classes together. Get to know each other for support and socialization. Get to know each other for support and socialization. No one else understands better what you are experiencing than another student! No one else understands better what you are experiencing than another student!

4. Throughout the class…  Make sure to read the announcements. There will be a new one each week.  Read the syllabus as it contains most everything you need to know.  Go over all the information under the course home section on the left side of your screen.  Post questions to the “Course Questions” section at any time during the course.

5. Review the Course  Familiarize yourself with the entire course. –Note assignment and quiz/exam dates –Read through all discussion questions and select the one to answer during each unit. –Keep track of any questions and submit to course questions section or email me.

6. Course Textbook  E-Text: We will be using e-text for this class and you can find the chapters located under the “Reading” section for each unit.  Textbook: You do not have to purchase this but are welcome to if you would like to have for more information or a as future reference. I found them on half.com starting at $23.27. –Title: Introduction to U.S. Health Care –Title: Introduction to U.S. Health Care –Author: Pointer, D., Williams, S., Isaacs, S. & Knickman, J. –ISBN: 9780471790754 –Publisher: John Wiley & Sons

7. Tips for text: Weekly Reading Assignments  Skim through the chapter.  Go through again and review the section titles and tables and charts.  Review the questions at the end of the chapter.  Read the chapter.  It is expected that the chapter(s) be read before the seminar.

8. Late work policy Late work will not be accepted unless there are clear and compelling extenuating circumstances. If you have extenuating circumstances that prevent you from completing course assignments/exams you must contact your instructor immediately—prior to the assignment/exam/quiz due-date unless prevented from doing so by emergency circumstances. Examples of extenuating circumstances are serious personal and/or family illness/hospitalization, death in the family, weather-related evacuation/emergencies, work emergencies, and issues related to active military assignment. Personal computer/software/internet connectivity issues and course blocks are not considered extenuating circumstances. Granting of late-work submission due to extenuating circumstances is at the discretion of the instructor and will require documentation for verification of extenuating circumstances. If late work submission is granted, the instructor will establish new due-dates and requirements without loss of course points. circumstances. If you have extenuating circumstances that prevent you from completing course assignments/exams you must contact your instructor immediately—prior to the assignment/exam/quiz due-date unless prevented from doing so by emergency circumstances. Examples of extenuating circumstances are serious personal and/or family illness/hospitalization, death in the family, weather-related evacuation/emergencies, work emergencies, and issues related to active military assignment. Personal computer/software/internet connectivity issues and course blocks are not considered extenuating circumstances. Granting of late-work submission due to extenuating circumstances is at the discretion of the instructor and will require documentation for verification of extenuating circumstances. If late work submission is granted, the instructor will establish new due-dates and requirements without loss of course points.

9. Due Dates  All items in a unit are due on the last day of the unit (Tuesdays). –NOTE: First post on discussion forum is due by the end of day Saturday of the unit with all posts due by the end of day Tuesday.  All grades will be posted by the end of day Sunday of the following unit.  Must notify me to request any extension prior to the due date with reasons as I must approve it being late.

10. Seminar Information  Two ways to earn credit for seminar: –1 st and Best: attend in person and actively participate through KHE Seminar tool  Flexible Seminars – Means you can attend my seminar or someone else’s as well. Please see announcement for all the other instructor’s dates and times for this course. –2 nd : Respond to seminar discussion questions (listed under each unit’s seminar section) and submit the questions to the drop box for grading by the last day of the unit (Tuesday)

11. Discussion Board  To receive full credit for discussion boards, please post at least three substantial posts per unit –One post in response to discussion question by the end of day Saturday for that unit (i.e. October 16 th for Unit 1) –Two posts in response to classmates by end of day Tuesday for that unit (i.e. October 19 th for Unit 1)  Think critically and use references  Get to know your fellow classmates by engaging them to expand on their thoughts. Challenge each other!!

12. Assignments  Unit 2: Describe a hospital or practice and create a mission statement to be evaluated by the governing board.  Unit 4: Research one of the regulations or statutes that impact healthcare and address the associated questions listed in the assignment.  Unit 6: Evaluate the three managed care organizations and respond to the questions for each MCO.  Unit 8: Create a marketing tool for your practice to advertise the new vaccine clinic based on the suggested guidelines. All are due on the last day of the unit (Tuesday).

13. Quizzes/Exams  Quizzes: –Units 1, 3, 5, 7 –These range in length from 12-19 questions may consist of multiple choice, True/False, Fill in the blank, and essay questions. –These are 1-hour in length and may only be accessed once. (This means that you may not have time to look up each question!)  Unit 10: Final Exam –This Exam is a test based on the material from the entire course. –The final exam is a 150-point exam consisting of true/false, multiple choice, and essay questions. You will have 2.5 hours to complete this exam. (This means that you may not have time to look up each question!)

14. Grades  Your grades will be listed in the gradebook.  I paste the grading criteria from the syllabus to the end of your paper, and you will find your grade there, along with my comments.  All comments are meant to help you.  My goal is your goal: your success.  If you have questions about your grade, just ask.

15. Avoiding Plagiarism Review the “What You Need to Know About Plagiarism” under Documents on the Kaplan opening page. Using another author’s ideas or words without giving credit is plagiarism. You do not have to use the exact words to be guilty – using ideas without giving credit is illegal, immoral, and unethical.  Any citation used in your paper must be listed in the Reference list.  Any reference listed must have been cited in the paper. These guidelines apply to These guidelines apply to assignments and discussion assignments and discussion forums. forums.

16. Did you know …??? Professors have a site – “Turnitin” - to which we submit every project (and some discussion responses) to check for plagiarism. The report tells us how much of your paper is original and if anything is “borrowed” from another source. Professors have a site – “Turnitin” - to which we submit every project (and some discussion responses) to check for plagiarism. The report tells us how much of your paper is original and if anything is “borrowed” from another source. Submitting a paper that you wrote for another course is self- plagiarism. Submitting a paper that you wrote for another course is self- plagiarism. Plagiarism is reason for strong Plagiarism is reason for strong discipline from Kaplan University, and also a possible reason for dismissal. Don’t risk it!

17. Miscellaneous Notes There are no stupid questions – only those that are not asked. There are no stupid questions – only those that are not asked. If a classmate states that he or she doesn’t understand something in the discussions, I want YOU to jump in and help. We teach each other here, and by helping someone else, you test your own understanding of the issue. If a classmate states that he or she doesn’t understand something in the discussions, I want YOU to jump in and help. We teach each other here, and by helping someone else, you test your own understanding of the issue. Any question I ask in the discussions is open to a response from anyone. We are having discussions, not a one-on-one conversation. Any question I ask in the discussions is open to a response from anyone. We are having discussions, not a one-on-one conversation. Expect to get the blues once in a while. Just take a good, deep breath, take a short break, and come back. Expect to get the blues once in a while. Just take a good, deep breath, take a short break, and come back. Do NOT give up. Together we will work through the course. Do NOT give up. Together we will work through the course.

18. By the end of the course, you will be able to:  Discuss the scope of healthcare administration.  Describe various models of healthcare delivery systems in the US.  Explore business and management theories within the healthcare industry.  Demonstrate a sound knowledge of legal and ethical issues in healthcare administration.  Apply effective communication strategies to real- life scenarios facing.  Discuss human resource, marketing, operations, and financial functions common to Healthcare systems.  Explore the fundamentals of organizational behavior and change as they impact Healthcare delivery systems.

19. Introduction to US Health Care Chapter 1 The U.S. Health Care System PowerPoints by Robin Pickering Eastern Washington University

20. Health Care Expenditures Health Care Expenditures US Health Care Industry Professional Services Nursing Home and Home Health Care Retail Sales of Medical Products Government Expenses Investment

21. 2007 National Health Care Expenditures (projected) *values represent billions of dollars

22. Types of HCOs Private  Services consumed by individuals  Enhance and protect health of the individual Public  Services targeted towards health and wellbeing of populations or communities

23.  Horizontal Systems  Vertical Systems  Combined System Types of Healthcare Systems Ownership Affiliation Contracts Joint venture Lease

24. Health Care Industry Sectors  Financing  Institutional Provider  Individual Provider  Public Health Agencies  Enablers  Regulators

25.  Genetic flaws  Progressive biological breakdown  External agents  Trauma  Personal habits  Other factors Causes of Disease

26. Indicators of Public Health 1. Infant Mortality Rate 2. Cause of Death 3. Population with Chronic Health Conditions

27. Factors Affecting Utilization Age Insurance Coverage Race/ethnicity Number of Providers Education Level Referral Patterns Income Level Attitudes and Beliefs

28. Roles:  Assessing needs  Evaluating medical service delivery  Factors affecting health care access and delivery Health Services Administration Research

29. Copyright Notice © 2006 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permissions Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the information herein. All clipart and photos courtesy of Microsoft.com, unless otherwise noted.

30. For this week…  Introduce yourselves  Answer one of the discussion questions and respond to your colleagues  Seminar – attend or submit option 2

31. For Success …. Complete Discussion Complete Discussion Questions on time. Submit projects on time. Submit projects on time. Post on three separate days Post on three separate days each week. Read assignments carefully. Read assignments carefully. Allow enough time for taking Allow enough time for takingexams. Ask questions! Ask questions!

32. Don’t forget to have a good laugh now and then!

33. Good Luck!