1. 华东师范大学出版社中等职业教育分社 Lesson 8 Good Service

2. 华东师范大学出版社中等职业教育分社 Key Words and Phrases Study these words and phrases about shopping. a.paying by credit card b.paying by charge card c.paying in cash d.just looking e.the total price f.discount

3. 华东师范大学出版社中等职业教育分社 READ May I help you? Thank you. I'm being helped.

4. 华东师范大学出版社中等职业教育分社 READ What can I do for you? Oh, it's alright. I'm just looking.

5. 华东师范大学出版社中等职业教育分社 Make conversations with your classmate. You may make payment in these three ways: by credit card, by charge card, or in cash. …

6. 华东师范大学出版社中等职业教育分社 Make conversations with your classmate. Let me add up the prices for you. …

7. 华东师范大学出版社中等职业教育分社 Make conversations with your classmate. Is the total price twenty-nine pounds and seventy pence? …

8. 华东师范大学出版社中等职业教育分社 Make conversations with your classmate. You have this bag for 12 dollars after 5% discount. …

9. 华东师范大学出版社中等职业教育分社 Conversation ( A: a shop assistant B: a customer ) A :Thirty-eight. Well, we have these Lantern Brand on special offer this week. B :Very nice. Yes, I like that style very much. A :You can try it on in the changing room over there. B :Right, thanks. I'll see if it fits. A :Good morning. Have you been waiting very long here? B :No, only a few minutes. Could you help me, please? A :Certainly. What can I do for you? B : I'm looking for a sweater of my size. A : What is your size? B : I take a size 38.

10. 华东师范大学出版社中等职业教育分社 Conversation ( A: a shop assistant B: a customer ) A : Does it fit? B : Yes. It fits well. How much is it? A : 153 dollars. Is there anything else you'd like to see? B : Yes. Do you have a jacket to match my sweater? A : I'm afraid we're out of stock of the matching jackets at the moment, but we'll be getting some soon. B : When will they arrive? A : We're expecting a delivery at the end of the week. If you like, I'll put one aside for you when you come in.

11. 华东师范大学出版社中等职业教育分社 1)greeting a waiting customer politely 2)asking for help politely 3)saying you want to buy a sweater 4)saying what size you want 5)telling the customer to try it on 6)saying that something is out of stock 7)offering to put aside things your customer needs Study the conversation and find the sentences for:

12. 华东师范大学出版社中等职业教育分社 Discussion Have you had any pleasant/unpleasant shopping experience? Where? When? What did you buy there? Was the shop assistant nice to you ? How did he/she serve you?

13. 华东师范大学出版社中等职业教育分社 Task: Put these sentences into a meaningful conversation. 1.How about this one? It's twenty-five dollars. 2.What can I do for you? 3.What size do you like to have? 4.I'm not sure, Sir. 5.I'm afraid we are out of black umbrellas. 6.Small. 7.Can I try it? 8.Can I have a black one? 9.Go ahead, please. 10.Will you have another delivery soon? 11.I'd like to buy an umbrella. 2113617985104

14. 华东师范大学出版社中等职业教育分社 The shop assistant promised to put a matching jacket aside for her customer when the new delivery arrives. Do you think she will remember to call the girl? □ Yes, I think she will. She is polite and good at her job. □ No. I don't think so. She is polite, but she doesn't know the customer's phone number. She has no way to find her. □ No, she won't, but she may try to find her in other ways. √

15. 华东师范大学出版社中等职业教育分社 I.Listen to conversation 1: put a check mark for the phrases you have heard. □ neighborhood □ office □ in her twenties □ out of town II.Listen to conversation 2: put a check mark for the phrases you have heard. □ first day at work □ good-looking□ short □ come back to the store √ √

16. 华东师范大学出版社中等职业教育分社 III.Listen to the phone conversations again and decide if these sentences are "T" or "F". □1.The customer left her phone number. □2.She is a young girl and in her thirties or something. □ 3.It's the first day for the shop assistant to work. F F T

17. 华东师范大学出版社中等职业教育分社 Language Work Short Forms in Speaking When people speak, they tend to cut certain words short and put some words together. e.g.It is -- It's They are -- They'reI am -- I'm Practice: I am sure she is in her twenties. She has been out of town for a month. 3.You are going to call me, aren't you? 4.She is tall and good-looking. 5.You have tried, and thank you all the same. 6.I will try another place.

18. 华东师范大学出版社中等职业教育分社 You should know how to modify a statement.Modify these sentences according to the example. She was young. She was young, but not that young. 1.The room was dirty. ________________________________ 2.They are very poor. _________________________________ 3.He is often very rude. _________________________________ 4.The bus ran very fast. _________________________________ 5.Her voice was very loud. _______________________________ 6.The shoes are tight. _________________________________ Task B

19. 华东师范大学出版社中等职业教育分社