1. Ticket to Work Program Certification of Services

2. Vision of Associate Commissioner for OESP 2 The 5 Cs: Choice Capacity Coordination Collaboration Credible Results

3. Course Objectives 3 Describe the rule changes surrounding the use of the Certification of Services. Identify when the Certification of Services should be submitted. Complete Part 1 of the Certification of Services. Complete Part 2 of the Certification of Services. Identify resources to aid you with the Certification of Services.

4. What is the Certification of Services? Submitted with certain payment requests to ensure that Ticket Holders are receiving the services specified in the Individual Work Plan or IWP Addendum Request for Quotation/Codicil o At designated intervals in the payment cycle, the EN shall attest to having provided services to the beneficiary by completing and signing the EN Services Certification Statement available from the Operations Support Manager (OSM). The EN shall attach the EN Services Certification Statement to the EN Payment Request Form for Phase 1 milestone 4, Phase 2 milestone 11, outcome 11 and outcome 22. 4

5. Payment Request Form 5 11/1/11 – 12/4/11 Submitted copy of beneficiary’s resume to ABC. Scheduled 1/6/12 – 2/21/12 Trained beneficiary on Microsoft Office applications. 3/1/12 – 4/3/12 Provided beneficiary with monthly metro vouchers to travel to and List the services provided and the dates for Phase I Milestones 1 - 3 interview on 11/15. Beneficiary began working as an assistant. from classes at the local community college.

6. Service Types 6 Career counseling Job accommodations Job training/coaching Job placement assistance Ongoing employment support Other services that enhance the beneficiary’s ability to achieve job placement/retention

7. Completing the Certification of Services First submitted along with Payment Request for Phase I Milestone 4 Certifies that agreed-to services were provided 7

8. General Information 8 Provide the necessary information for your organization and the beneficiary

9. Payment Request 9 Certification of Services is required Late submission may cause a delay in payment Indicate the requested payment

10. Part 1: Statement of Services Provided 10 X 10/15/11 Submitted copy of beneficiary’s resume to ABC on 11/1/11. Scheduled interview on 11/15. List the services provided and their dates Indicate the most recent plan for services and provide the date

11. Part 1: Statement of Services Provided 11 beneficiary with monthly metro vouchers to travel to and from classes at the local community Trained Beneficiary on Microsoft Office applications from 1/6/12 to 2/21/12. Provided List continuing employment supports and their dates

12. 12 Part 1: Statement of Services Provided Signatures required EN may sign OBO beneficiary if given permission John Ticketholder4/5/2012 Jill Assigner4/5/2012 Provide signatures of both EN Representative and beneficiary

13. Part 2: IWP Addendum – Statement of Future Services 13 List amended supports or services Will continue to provide career counseling and guidance as the beneficiary continues with his coursework at the local community college.

14. Part 2: IWP Addendum – Statement of Future Services 14 Provide signatures of both EN Representative and beneficiary John Ticketholder4/5/2012 Jill Assigner4/5/2012

15. 15 Completing the Certification of Services Both Parts 1 and 2 of the form must be completed. If only one part is completed, the payment will be denied. In the event the beneficiary cannot be located or requests no contact, the EN should document the attempted contacts

16. Resources for Success Technical Assistance and Support Center, including: o Automated Ticket Assignability Information and Payment Help Desk Toll Free: 1-866-949-ENVR (3687) o Option 1: Ticket Assignability IVR system o Other Options: Payment and Systems Help Desks FAX: 703-893-4149 TDD: 1-866-833-2967 o Secure Online Provider Portal Complete Forms View Reports Upload and Download Documents Check Ticket Assignability and Ticket History www.yourtickettowork.com for training and other resourceswww.yourtickettowork.com 16

17. Resources for Success continued Monthly calls with Social Security and the Operations Support Manager o All EN Call – First Thursday o All VR Call – Second Tuesday o All EN Payments Call – Last Tuesday More information at www.yourtickettowork.com 17

18. Key Points 18 Certification of Services rule changes When to submit Certification of Services How to complete Part 1 How to complete Part 2 Resources for success

19. This Completes the Ticket to Work Certification of Services training 19 Please fill out our brief evaluation of this training by clicking on the following link: http://www.surveymonkey.com/s/KRF2T98