1. Customized-to -Your-Needs Supervisor y Skills and Certification Program HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR Innovation Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.comtference@hrmdco.com Website: www.hrmdco.comwww.hrmdco.com

2. Supervisory Skills & Certification Program Front-line and administrative employees typically have great difficulty transitioning to management roles as their typical preparatory training focuses on operations and compliance Managers can “suffer in silence “ for years as they are ill- equipped with sound management principles ands skills This Certification Program format and curriculum is customized to the organization based on senior leadership needs as determined with innovator Certificates awarded within formal Class Graduation Ceremony so as “reshape” managers’ organizational identities Equips managers with critical skills so as to improve daily performance and overall organizational effectiveness Generates high ROI as it brings team to a higher level of independence & competence much quicker

3. Example of Typical Certification Program Transitioning from the “front line” to organizational manager. Understanding the difference between “Friendly and Friends” “Redefining Roles and Responsibilities and Leaving Some Things Behind”. Building TRUST on your team. Why you need & how to keep it Managing difficult employees - Harnessing Harmful Behavior (includes progressive discipline model and actual counseling format) Customer Service: Creating loyalty!

4. Example of Typical Certification Program High Payoff Hiring: Selecting the best candidate. Becoming the manager “they fight to keep”!! How to lead your team. Understanding the personalities of your players to influence your communication strategy and leadership style Understanding the “Power of Commitment, Loyalty and Edification” in your organization.

5. Next Steps This product/service is contained in the HR Specialty Products & Services Catalogue™ Operational level details about this particular service provider can be obtained in conference with the vendor The HR Mining &Distribution Co. is an independent and contracted representative of the vendor Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com Thank you for your potential interest in this fresh thinking