1. CIM Project – Change Management stream Amsterdam, February 15 th Draft

2. Our meeting aims to achieve 3 objectives 2 1.Present and share the approach we will settle on the French perimeter 2.Define the way we can coordinate between French scope and global CIM Change Management Program 3.Define the coordination instances to put in place

3. Change Management covers many different topics that are mandatory to make CIM a succes 3 Organize and Control the change stream Impact analysis on culture and management Control the social impacts Build the vision and the transformation strategy Management mobilization Impact analysis on business processes Information and mobilization of each stakeholder 1 8 2 3 45 6 7 Impact analysis on organization

4. Based on guidelines provided by Global Change Management Program, we will settle a gap analysis and build the French change plan 4 Organize and Control the change stream Impact analysis on culture and management Control the social impacts Build the vision and the transformation strategy Management mobilization Impact analysis on business processes Information and mobilization of each stakeholder 1 8 2 3 45 6 7 Impact analysis on organization Adapted on a local perimeter Define on the global perimeter We need to coordinate the joint activities between France and global perimeter

5. To realize the change plan for France, we first need the management mobilization and a strong definition of the vision 5 French REX could contribute to build the roll-out kit definition Vision and management mobilization Communication strategy, Training strategy and Support strategy Communication plan Training plan Global perimeter Local perimeter Support plan Transition plan Roll-out kit

6. To secure the project deployment, the Change Management Design needs to be done before April 6 February 2114 March 7 French Gap Analysis Approach presentation Governance & Steering committee Steering committee MeetingDeliverables Change Management Design Change Management Implementation Impact analysis Population knowledge Resistances & levers Critical populations Change effort 142128 Change Plan definition Transition plan (Processes & Organizations) Communication Plan Support Plan Training Plan Global communication strategy, training strategy and support strategy Global inputs April 28 May Global vision and management mobilization First change actions Operational committee Steering committee Transition plan Communication Plan Support Plan Training Plan Gap Analysis Change Plan Requirements : Global kick-off Roll-out strategy / planning

7. APPENDIX

8. We need to define the coordination instances to put in place 8 Operational committee Leader : B. Delpuech Frequency : every week Duration : 1 hour Members : Sales Director France Head of CSO France CIM Experts (Business and AMO) HR France Other participants on request (communication, training, …) Objectives : weekly follow-up on change project activities Steering committee Leader : ? Frequency : every 2 weeks, as part of the CIM Steering Committee Duration : 2 hours Members : AMO Cargo (S. Durand) ? M. van der Eijk Dedicated S&D sponsor (E. van Asch) ? Market Manager France (B. Delpuech) ? Global Change Manager (D. Jansma) HR AF & KL ? Others ? Objectives : share project progress, make the main decisions and validate main deliverables