1. The value of FAME NP to Social Services and what it means to Local Authorities and Multi-Agency working David Johnstone Director of Social Services Devon County Council Chair of the ADSS Standards and Performance Committee

2. MODERNISATION OF PUBLIC SERVICES Enabling and Empowering Integrated/flexible service provision Customer Focussed ‘e’ enabled joint working information sharing accessible records outcome focussed flexible working Accountable

3. FAME WILL FACILITATE framework for multi-agency information sharing provision of efficient, effective holistic services effective and appropriate information sharing development of national standards and protocols develop multi-agency toolkits

4. MAIN DRIVERS ESCR NCRS SAPICS ISA CAF E-GOVERNMENT NPfIT Information for Social Care

5. ISA MINIMUM REQUIREMENT BY MARCH 2004 EVIDENCE OF IMPROVED INFORMATION SHARING BETWEEN HEALTH, EDUCATION AND SOCIAL SERVICES COMMON UNDERSTANDING OF ASSESSMENT, RISK FACTORS, THRESHOLDS AND ELIGIBILITY COMPREHENSIVE SERVICE DIRECTORY PUBLISH INFO ABOUT CONFIDENTIALITY AND ACCESS TO RECORDS DEVELOPED PROTOCOLS FOR INFORMATION SHARING COVERING HEALTH, EDUCATION AND SOCIAL CARE PUBLISH GUIDANCE ON OBTAINING AND DOCUMENTING CONSENT UNDERSTANDING OF AUTHORITY’S SPECIFIC BUSINESS NEEDS FOR INFO SHARING CONSIDERATION TO SYSTEM INTEROPERABILITY AT LOCAL LEVEL

6. ISA: PROGRESS REVIEW UNIVERSITY OF LONDON 2004 69% met the March 2004 requirements 30% “only a bit behind” Common barriers:  insufficient/conflicting guidance from central government  complexity of task  time and resources to bring about complex change  uncertainty over legality of information sharing

7. WHAT NEXT (1) ? FOR LOCAL AUTHORITIES –holistic approach to e-government FOR HEALTH, EDUCATION, SOCIAL SERVICES –consistent standards and protocols –identify common ground (ESCR/NCRS) –focus on tangible wins  ISA  CAF  ICS  SAP

8. WHAT NEXT (2) ? FOR GOVERNMENT DEPARTMENTS –listen to and learn from us –think –be realistic and consistent –talk to each other FOR FAME AND ODPM –learn from success and failure –publish the findings (multi-media) –standards, tools and protocols to inform strategies E-Government NPfIT Information for Social Care