2.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

3.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

4.  Participation time!!!  What are the bad outcomes of conflict??

5.  What are the good outcomes of conflict?  Enhanced self-knowledge  Better understanding  Greater respect for group members  Make change when change is needed

6.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

7.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

8.  Competitive  Collaborative  Compromising  Accommodating  Avoiding

9.  Competitive ◦ They know what they want and will take a firm stance ◦ They use their position, rank, expertise, or persuasive ability ◦ Can be used in an emergency, to expedite an issue, or when decision is unpopular ◦ May leave people feeling bruised, unsatisfied, resentful if used inappropriately

10.  Collaborative ◦ Attempting to satisfy everyone ◦ Must be assertive, cooperative, and realize that everyone is important ◦ Best used when bringing several viewpoints and obtaining best solution ◦ Can be long and drawn out

11.  Compromising ◦ Finding a solution that will somewhat satisfy everyone ◦ Everyone must give up something for the betterment of the whole ◦ Best used when conflict is becoming too costly, or when a deadline is quickly approaching and opposing sides are at a stalemate

12.  Accommodating ◦ Giving up ones own needs to meet the needs of others ◦ Best used when issues are less important to the accommodating person, or can be used as a “favor” that could be “cashed in” later ◦ May not give best outcomes

13.  Avoiding ◦ Completely evading the issues ◦ Delegating controversial decisions ◦ Used when victory is determined to be impossible, when the conflict is deemed trivial and/or temporary, or someone else is best suited to come up with the best solution ◦ Very ineffective approach and misses opportunities of growth through conflict (of the group or the person)

14.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

15.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

16.  ATTENTION, THIS IS A THEORY, THIS IS ONLY A THEORY  This conflict resolution method respects individual differences.  It keeps people from becoming entrenched into a fixed position.

17.  Good relationships are priority one…kinda ◦ Be calm, courteous and build mutual respect ◦ You may win every conflict, but lose all your relationships. ◦ Do not allow relationships to cause you to make bad decisions  Keep people and problems separate ◦ Speak to the issues and not the person

18.  Pay attention to the interests that are being presented ◦ By listening carefully, you may understand why a person is taking a certain position  Listen first (and I mean LISTEN), talk second ◦ Solving the problem requires having an understanding of where the other person is coming from before defending your own position.

19.  “Facts, just the facts” ◦ Agree and establish the objective, observable facts that will influence the final decision  Other options do exist ◦ Be open to the idea that a third position exists and you can get to this idea jointly.

20.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

21.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

22.  First, Identify the conflict style being used (Competitive, Collaborative, Compromising, Accommodating, and Avoiding) ◦ Recognize that styles are best suited for certain situations

23.  First step, laying down the foundation: ◦ Ensure that the conflict is a mutual problem and that it may be best resolved through discussion and negotiation versus raw aggression ◦ Emphasize that fact that you are presenting your perception of the problem ◦ ACTIVE LISTENING  Restate  Paraphrase  Summarize

24.  Building the pillars, gathering information ◦ Get underlining interests, needs and concerns ◦ Ask for all parties viewpoints ◦ Confirm that you respect their opinion and cooperation is needed for resolution ◦ Can you determine motivations or goals? ◦ Find objective, tangible terms ◦ Leave personalities and emotion at the door  Listen with empathy and see their viewpoint  Identify issues clearly and concisely  Remain flexible  Clarify

25.  Placing the roof, agree on the problem ◦ This step is often skipped ◦ People may perceive the problem differently due to needs, interests and goals

26.  Brainstorm time! ◦ To get everyone to fell satisfied with the resolution, everyone must have had a fair input in generating solutions. ◦ Be open to all ideas (no dumb ideas) ◦ Include ideas that have never been considered

27.  Negotiate a solution ◦ Conflict may be resolved by now ◦ Mutual understanding of everyone’s position ◦ A satisfactory solution may become clear to all ◦ However, real differences may be uncovered between positions and you must try to find a “win- win” solution ◦ Guiding principles  Be Calm  Be Patient  Have respect

28.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

29.  Introduction and discussion of Conflict  Common ways of dealing with conflict  Discuss the “Interest-Based Relational (IBR) Approach”  A functional conflict resolution process ◦ (*use at your own risk)  Conclusion and take-home points

30.  OK, I am tired of talking so…… so you tell me!!!!