1. WELCOME TO: CONNECTING YOUR TALENT POOL TO BUSINESS NEEDS

2. 6P Pyramid Passion Product/ Participants Processes Platforms People KPI

3. PASSION PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Business Services Is On The Front Lines of Getting America Back To Work!

4. PRODUCT See It From The Employers Perspective: 1. Immediate Matches 2. Timely/ consistent delivery PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION

5. PRODUCT PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Re-Skilling vs. Re-training: “...Manpower data showing that only 15% of employers who say they see a skill shortage say that the issue is a lack of candidate knowledge, which is what we’d normally think of as skill. Instead, by far the most important shortfall they see in candidates is a lack of experience doing similar jobs. Employers are not looking to hire entry-level applicants right out of school. They want experienced candidates who can contribute immediately with no training or start-up time.” - The Skills Gap Myth: Why Candidates Can’t Find Good People, Time Magazine, June 2014

6. PRODUCT PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION How Up To Date Is Your Participant Inventory? 1. Inventory all job ready participants 2. Organize participants by job type/ ABC

7. PROCESS PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Manage/ Control The Hiring Process 1. Work with Decision Makers vs. HR 2. Propose a “Mutual Plan of Action” 3. Reduce response times!!!

8. PROCESS PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Focus on HIGH value activities 1. Not all Business Services activitields yield equal results. 2. Data shows hiring events, on-site/off-site recruitments generate more placements

9. PLATFORM PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Job Matching Strategies 1. Effective Inventory Mgmt expedites job matching. 2. Match macro skills—don’t over filter 3. Sell top 1-2 skills and soft skills over perfect matches on technical skills.

10. PLATFORM PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Workflow 1. Use system workflow to manage stages of the process: - Job Order Taken - Application - Interviewed - Offered - Accepted - On-boarding 2. Use chatter to automate updates

11. PEOPLE PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Collaboration Ongoing coordination between Business Services and Case Management - Know the “HOT” Candidates - Know the “HOT” Jobs - Stay synced on Supply & Demand trends

12. PEOPLE PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Sales Training 1. Cold Calling Is Dead 2. Leverage phone and email 3. Work with decision makers 4. Breakout functional roles: - Prospecting - Selling - Servicing

13. PERFORMANCE PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Establish Performance Metrics Business Services: - # of new Job Orders - Job orders inventory by job type - # of recruitment events - # of placements/ hires Case Management - # of Job Ready Participants - Participant inventory by skill type

14. PERFORMANCE PERFORM KPI PEOPLE PLATFORM PROCESS PRODUCT PASSION Establish Regular Rhythm/ Cadence Weekly: - Activity KPI’s/ Leader Board - Hot Jobs/ Participants - Upcoming hiring events Monthly - Performance Reports to goal Quarterly - Review data/ make necessary adjustments strategy

15. THANK YOU Questions & Candy :)