1. Managing Stress in the Workplace Rebecca Johnson Corporate Learning & Development

2. AIM To develop knowledge and understanding of managing stress within the workplace

3. OBJECTIVES  Examine causes & impact of stress  Describe symptoms of stress in self & others  Explain one practical stress management technique  Outline management responsibilities & actions  Explain how to decide when to provide advice, mentoring or counselling to support individuals By the end of the session you will be able to:

4. STRESS/ PERFORMANCE CURVE

5. WHAT IS STRESS? A mentally or emotionally disruptive or upsetting condition occurring in response to adverse external influences & capable of affecting physical health, usually characterized by increased heart rate, a rise in blood pressure, muscular tension, irritability, and depression (Free dictionary) A state of extreme difficulty, pressure, or strain (Free dictionary) The adverse reaction a person has to excessive pressure or other types of demand placed upon them (HSE)

6. 3 Stages of Stress ALARMRESISTANCE EXHAUSTION

7. Selecting a Stress Management Strategy State your problem Outline your response List your alternatives View the consequences Evaluate your results

8. Why Tackle Work-Related Stress? Work-related stress accounts for over 1/3 of all new incidences of ill health Each case leads to an average of 30.2 working days lost 13.8m working days lost to work-related stress, depression and anxiety in 2006/07 To reduce sickness absence

9. Why Tackle Work-Related Stress? Employee commitment to work Staff performance and productivity Staff turnover or intention to leave Staff recruitment and retention Customer satisfaction Organisational image and reputation To benefit the organisation

10. Why Tackle Work-Related Stress? Under the Management of HSAW Regulations 1999 E’ers have duties to: - assess the risk of stress-related ill health arising from work activities - take measures to control the risk To comply with the law

11. Areas to Address Demands Control Support Relationships Role Change

12. OBJECTIVES  Examine causes & impact of stress  Describe symptoms of stress in self & others  Explain one practical stress management technique  Outline management responsibilities & actions  Explain how to decide when to provide advice, mentoring or counselling to support individuals By the end of the session you will be able to: