1. Employment services Tutorial teacher Company’s Agreements Student Houses Parking places Library Sport activities Knowledge Student Association Secretary Scholarship Data bases Core and Supplementary Services at a Master Degree

2. Look for information of Master Programs Choose the Master Program Apply for the Master Program University selection process Start the Master Program Student experience and knowledge Flow Charting at a Master Degree Evaluations Master Degree Teachers corrections Better job Student studies

3. Information: classes schedule; university web page; university map; brochure; competences of the degree; etc. Consultation: classes tutoring; counseling; etc. Order Taking: on-line enrollment; sport class reservation; etc. Facilitating services Payment: enrollment fee automatic deduction from the bank account; possibility to pay at automatic cashier; etc. Billing: periodic mail with payment status; list of enrollment fee for each subject; on-line bill; etc Exceptions: classes re-assignment; answer to suggestions; helping desk; etc. Safekeeping: campus lockers; campus security; etc. The Flower of Service Hospitality: accommodation services; help at the new city; welcome meeting; etc. Enhancing services