1. Chairing Challenging Meetings Effectively Karen Heaton Director of Human Resources March 2015

2. What meetings do you find challenging? Why?

3. General Points The role of the Chair: Be prepared Set the ground rules Deal with any conflict of interest Establish confidentiality (may be formal) Involve the silent / manage the long winded Manage the disputes Remain in control Stay focused on the purpose of the meeting / agenda / desired outcomes Adjourn if necessary Summarise actions and agree next steps

4. Difficult meetings…………………… Prepare in advance Room and layout Ensure relevant facts / documents are available Arrange for a note-taker Special circumstances Allow individual time to present their case Allow time for questions Availability of documents in advance Witnesses / anonymity Confirmation of decision / agreed actions in writing

5. Questions?