2.  If the link to the system is not saved to your desktop it can be accessed at: sales.goldkeytickets.com

3.  If you are logging into the site for the first time you must select the correct location from the drop down menu (which will then default for future use.)

4.  Username: first name.last name ◦ Ex: john.smith  Password: April + the last 4 digits of your social security number ◦ Ex: April1234 The “A” in April must be capitalized

5.  To begin selling tickets, click on “Tickets” in the top left corner

6. Selecting Tickets will give you the drop down menu of available tickets

8. Once you select your vendor and ticket you can adjust the quantities or use the “Quick Pick” feature to select tickets from the same vendor When you are ready to complete the sale click the Credit Card button on the bottom right

9. A menu will come up that will ask for customer information. The top portion is for individuals working at VODs, the bottom portion is for non VODs and customers who are not owners If a family doesn't not want to give their information click refuse to continue with the purchase

10. Making sure that none of the boxes are highlighted, swipe the customers credit card. All the boxes will fill in If the swipe does not work you can type in the customers information. Click “Submit”

11. Click Finalize Sale

12.  Be sure to change your paper to the perforated ticket paper

13. Click “Print Tickets” The tickets and receipt will print. Make sure to have the customer sign our copy of the receipt

14. ----------------------------------- This is what it should look like when you print the tickets This is the ticket you give to the customer This is the receipt you give to the customer Have the customer sign this receipt, tear it off and place it in the cash drawer

15. If there is an issue printing the tickets or the system logs you out when you finalize a purchase, you can reprint the tickets for the customer. Click on “Orders” and search for the transaction number. Orders can be found right next to “tickets” on the main screen. Once you find the transaction number click on the first box next to the transaction ID (the one that looks like the page with bullets on it) Click “Print Tickets”

16. Please be sure that when printing tickets that they are printing clean and professional Please be sure that there is enough toner in your printers … if the code does not print clean and clear the ticket cannot be redeemed. Please be sure that the tickets are printing the proper way with the proper vendor logos…. If the ticket prints incorrectly please reprint it. If it continues to be an issue please notify your supervisor Please be sure that you are printing the ticket that was sold.. I have had a few comments from our vendors that the guest purchased for example (5) flipper tickets and received (3) flipper and (2) Rudee Rocket tickets Please be sure that you are printing on the perforated stock. Please use the perforated stock for tickets in the main tray and place regular paper in the bypass tray.. so that you are not using ticket stock to print directions or other things. I have attached a sample of what the tickets should not look like… it shows that the toner clearly needed to be changed. Please it is very important that we print the ticket correctly. Please be sure to:

18.  To refund a ticket first get approval from your MOD or Karrie  Click “Refunds” on the top of the page  Search for the transaction number and click which tickets need to be refunded  Finally click Refund in the bottom right

20. click the box you intend to refund after clicking box the amount to be refunded should appear here Type the reason for the refund click submit

22. ---------------------------------------- this is what the refund receipts should look like give this copy to the customer tear off this copy place it in the cash drawer make sure the customer signs the refund receipt

23. When leaving for the day print out “ticket and payment report” and print “merchandise summary report” These can be found by clicking “Reports” from the menu on the top of the page

24. Ticket and payment report click on box next to “Associates” and choose select all click load reports

25. This is what the tickets and payment report (daily sales report) should look like click the icon at the top right and click print

28. If you are the final shift of the day at your property you must: Print the ticket and payment type report (aka daily sales report) Print the merchandise summary report Staple all the credit card receipts to the back of these two reports and give to the MOD.