1. Thanks again

2. Next year Theme

4. Automation ? Workflow automation – automation of existing worflows – Creating intelligent workflows to do things we could not do before Statistics, Metrics – Visualisation. Reporting. – Automatic response of systems on registered metrics – Demand Driven actions

5. Automation ? Self service – self upload, self download by users – developments in book handling Missed opportunities Quality of services, win or loose Loss of automation ? What did we loose automating – transparency of processes. explain the automation. computer says no

6. Automation ? robots, hardware (raspberry pie, ardiuino) – The internet of things – What does it mean for libraries ?