1. Returns Guide Returning your goods is a simple 2 step process: Step 1# Your returns Paperwork - This ensures your refunded for any item being returned within 48 hours Step 2# Booking your collection for the returns – this ensures the courier comes to collect your return goods

2. General Returns Information you should know Kleeneze would like all their customers and distributors to be happy with any item (s) purchased. Kleeneze have the following two returns policies for your customers: 1.We offer a 30 day money back guarantee on all our products. If you are not totally satisfied, provided you have taken care of the goods whilst they are in your possession, you may return them within 30 days of receipt for a full refund. Goods returned more than 14 days after receipt must be in the original condition and packaging and be accompanied with a receipt. 2. Kleeneze offer a 12 month warranty on all items purchased. Should your item become faulty within 12 months of purchase, Kleeneze will replace the item. Providing you still have proof of purchase. Kleeneze give all our distributors 12 weeks (84 days) to be able to raise credit for any returns their customers may have. In order to return an item to Kleeneze you must follow the returns procedure detailed within this document. If your item has exceeded your returns period, then you will need to call the service centre on (UK) 01254304171 (ROI) 0441248 2222 for further help.

3. 1. Go To www.kleeneze.co.uk Select ‘Distributor Log in’ You will first need to log in by clicking Distributor Login Step 1 #

4. 2. You will be prompted to enter your account no. & password Remember: Your account number can be found in the subject field of your welcome email The password is the same password you created on step 1 of the online registration If you cant remember your password you can always click "forgot password" Enter your account no. Enter your password If you don’t remember Your password "click here" Step 1 #

5. 3. Select " My Orders" This is The main Portal for Distributors, This is where you run the administrative side of your business you can return, Place orders, Locate previous Invoices, make payments and much more Start by selecting ‘My Orders’ Step 1 #

6. Before you raise a Goods Return Note you will need the following (for each item you are returning):- - Invoice No. - Product No. - Reason for return - Quantity The product Number is the number you used to order the item initially The invoice number can be found in Tracking & Previous Orders or on your invoice that was emailed to you To Retrieve your Invoice no. start by selecting " Tracking & Previous Order" Then click on the drop down box at the top of your page to find the correct order you would like the invoice no. for You will find the invoice no. at the top of your screen The item numbers are just below it Step 1 # 4. Finding your returns information

7. 5. Create your Goods Return Note known as a GRN Now select “Goods Return Note" and click on “Goods Return Note Entry" Then Select Goods Return Note Entry ( directly under Goods Return Note tab) Step 1 #

8. 6. Enter the information onto your Goods Return Note Enter the product no, invoice no, quantity to be returned and reason for the return and select add to box. Repeat above step for all products that need to be returned If you have no space left inside box number 1 and you still have more items to return then click create new box For any items you now add to your GRN, the system will recognise that you are returning these in box number 2. Step 1 # Make sure you pack up your returns as you enter the items onto the GRN. This will help identify when you need to tell the system to create a new box. Leave open any boxes you still have space in, so if you have any more items to return throughout the period you can place them inside the same box as you enter them on your GRN.

9. 7. Accepting the credit Select ‘Accept Current Credit’ to receive credit for the items you have entered so far. Your Kleeneze account will be credited for any items that you have entered onto the GRN. The credit will be processed onto your account within 48 hours and you will receive a credit memo via email for the goods credited Now you have accepted current credit you will be refunded within 48 hours! But remember you only get 1 free collection per period which we suggest to book with your last order of the period to ensure you’ve got all your returns for the period on the 1 collection ( This saves you paying for a 2nd collection) Step 1 #

10. 8. Ready to send all your goods Back for the period? At the end of the period select ‘Complete Entire Return Note’ to complete the return paperwork Step 1#

11. 9. Printing off the returns paperwork Print out the return paperwork and place the paperwork in each corresponding box. Keep hold of your ‘Summary of Returns’ ready for the driver to sign when he collects your return ( you keep this). Step 1 # This is your proof of returns. Please ensure the driver signs this and you keep it safe! Or the PFU11 receipt they provide

12. 8. Booking Your Collection Once you have raised a GRN please book a collection with your next order: 1.Once you have clicked accept order, but before you click confirm order, 2.Place a tick in the Book Returns Collection box 3.Enter No. of boxes to be collected. When you confirm your order this will book a collection to happen at the same time as your next delivery. Step 2#

13. Well done! You have completed your returns !! You will be Refunded within 48 hours for the goods your Returning ( since you had accepted current credit) Your Collection has been booked your courier will collect when delivering your next order