1. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Unit 3 Consumer Rights and Responsibilities in Health Care

2. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Objectives Spell and define terms. Explain the purpose of health care consumer rights. Describe six items that are common to the Patient Care Partnership, the Resident’s Rights, and the Client’s Rights in Home Care documents. 2

3. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Objectives List three specific rights from each of the three documents. State the purpose of the Affordable Care Act and review the new Patient Care Partnership under that law. Describe eight responsibilities of health care consumers. 3

4. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights Three documents refer to health care consumer’s rights: –Patient Care Partnership –Resident’s Rights –Client’s Rights 4

5. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights Facilities are required to have the bill of rights translated into languages that are common in the community If the patient cannot understand the information due to a mental condition –Bill of rights is given to his or her family 5

6. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights Staff are expected to be familiar with and protect each patient’s rights 6

7. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights All persons working in health care –Should be familiar with the document that pertains to the facility they work in Supporting the rights of health care consumers –Contributes to more effective care 7

8. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights All of these documents –Are similar and emphasize the rights of the patient, resident, or client 8

9. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights Health care consumers have the right to: –Be treated in a respectful, dignified manner –Have the benefit of open and honest communication with caregivers –Have a role in decision making for treatment choices and planning of care 9

10. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights Health care consumers have the right to: –Be advised of their rights about advance directives Documents that give instructions about a consumer’s wishes for treatment if the consumer is unable to communicate 10

11. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Consumer Rights Health care consumers have the right to: –Receive continuity of care –Be informed of resources available for resolving conflicts or grievances 11

12. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Responsibilities of Health Care Consumers Providing for the rights of consumers will not ensure quality care unless: –Consumers are willing to accept and fulfill certain responsibilities 12

13. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. These responsibilities include: –Maintaining personal health care records –Communicating openly with physicians and other caregivers –Providing information regarding past hospitalizations and medications Responsibilities of Health Care Consumers 13

14. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. These responsibilities include: –Informing physicians and other caregivers if they anticipate problems with following prescribed treatments –Accepting responsibility for learning how to manage their own health Responsibilities of Health Care Consumers 14

15. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. These responsibilities include: –Asking for clarification if they do not fully understand instructions or explanations –Living a healthy lifestyle and avoiding unnecessary risks of illness or injury Responsibilities of Health Care Consumers 15

16. © 2016 Cengage Learning ®. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. These responsibilities include: –Accepting financial responsibility for payment of health care and providing information for insurance claims Responsibilities of Health Care Consumers 16