1. GCDR work programme 2014 - 2016… Provide functional leadership – ‘One Stop Shop’ Demonstrating the value of effective dispute resolution Establishing a sustainable future for the GCDR Research and Evaluation Employment research Long term DR research agenda Demonstrating the value of DR Demonstrating the value of the GCDR GCDR business case Demonstration projects Case studies Assisting government to become ‘savvier’ about disputes

2. Understanding the current state of DR in government Step by step guidance and resources  Best practice principles  Policy and legislative settings  System design and delivery  Contracting (DR clauses and service delivery standards)  Evaluation  Brokering links between agencies Cross government collaboration Sharing DR best practice GCDR work programme 2014 - 2016… Provide functional leadership – ‘One Stop Shop’ Areas of focus Government as purchaser of DR services: civil disputes (external parties) Government as a party: commercial disputes and complaints

3. Demonstrating the value of effective dispute resolution GCDR work programme 2014 - 2016… Demonstration Projects NZ Police/IPCA (complaint management) MBIE Ultrafast Broadband (new DR) Ministry for Culture and Heritage (new DR) Commission for Financial Capability (review of existing DR) ACC (complaint management) Case Studies Ministry of Defence ($ - savings) NZLS (early resolution) Electricity and Gas Complaints Commission (best practice) Land and Water Forum (innovative DR) Environmental Protection Agency ($ - costs) Other suggestions?

4. Establishing a sustainable future for the GCDR GCDR work programme 2014 - 2016… Demonstrating the value of dispute resolution (select areas) Small scale research building on existing work Case studies Consolidated assessment of dispute resolution costs and benefits based on information above Develop approach to longer term research Demonstrating the value of the GCDR prototype GCDR evaluation (assessment of outputs achieved and stakeholder surveys) Demonstration projects Cost-benefit assessment of the prototype GCDR business case (including long-term research agenda) Demonstrating the value of the permanent GCDR More effective and efficient DR services Cost savings to government More competitive and fit for purpose DR supply market Principled and deliberate decision- making around DR Increased government confidence in DR

5. Employment research Dispute Resolution cost-benefit research Long term DR research agenda Business and dispute resolution Research and Evaluation GCDR work programme 2014 - 2016…

6. Caroline Holden Programme Director Government Centre for Dispute Resolution Resolution Services, Market Services Group Ministry of Business, Innovation & Employment Hikina Whakatutuki - Lifting to Make Successful caroline.holden@mbie.govt.nz Telephone: +64 (04) 901 2146 | Mobile: +64 (027) 360 5644 15 Stout Street | PO Box 10729 | Wellington 6011 | New Zealand | http://www.mbie.govt.nz caroline.holden@mbie.govt.nz http://www.mbie.govt.nz