2. OFFICE ADMINISTRATION INTERACTIVE POWERPOINT Name: Michelle Edwards ID: CA2671 Topic: Reception and Hospitality

3. QUESTION 1 Which document is used to record all visitors to an organization? A. Dairy B. Staff register C. Tickler fileD. Reception register

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6. QUESTION 2 What is the purpose of a tickler file? a. To act as a reminder c. To keep permanent records b. To store business cards d. To maintain the office files

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9. QUESTION 3 What information should a receptionist know before setting up appointments for his/her supervisor? a. The reason for the appointment b. The supervisor’s schedule c. The length of the visit d. The supervisor’s job description

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12. QUESTION 4 How should the receptionist carry out introductions between the Finance Manager, Mr. Grant and the General Manager, Mr.Phillips? a. Mr. Grant, may I present Mr. Phillips d. Mr. Phillips, I would like to introduce you to the Finance Manager b. Mr. Grant, I would like to introduce the General Manager c. Mr. Phillips, may I introduce Mr. Grant

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15. QUESTION 5 Which of the following is NOT a duty of the Receptionist? a. Scheduling appointment b. Welcoming employees d. Receiving goods c. Answering the telephone

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18. QUESTION 6 ‘Goodwill’ refers to: a. The positive relationship between a business and its customers b. Products manufactured by the firm d. Tangible assets owned by a business c. The goods received note

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21. QUESTION 7 Which of the following is the PRIMARY responsibility of a receptionist? a. Welcoming and screening visitors d. Assisting the General Manager with decision making b. Typing letters and memos c. Coordinating departmental meetings

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24. QUESTION 8 Which group of items is NOT likely to be found in a reception area? a. Television, security camera, coffee table b. Security camera, filing cabinets, plants d. Dining table, computer, filing cabinet c. Coffee table, telephone, computer

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26. Great

27. CLASSWORK Well Done!! a.State 3 ways in which the receptionist can portray a positive image of the firm? b.Describe the 3 categories of visitors to a business?