1. Risks 14-16 January 2008

2. And an important foundation from a seminal article: –Rob Kling (RHN) compares the computer to the automobile. –Why first viewed as a clean technology? What things did people not foresee? Why? –Some different lessons you learned?

3. Why Does This Happen? Easy to See the Benefits ◦ Easy to identify ◦ Want to see them Is it possible to identify every side effect or impact? What about unintentional side effects?

4. But Does Difficulty Free Us? NO! Ethical responsibility to try to look at consequences Who has the responsibility?

5. Luddites & Neo-luddites –PrimitivismPrimitivism –Jerry ManderJerry Mander

6. Easy-to-discuss RISKS Technostress Multitasking Sidetracking

7. Technostress Happens when …. Some specific causes for YOU? For your parents/grandparents? Cute video: Change in technology affects usersvideo

8. Examples of Technostress Voice Mail Hell ◦ Get Human! Get Human! Poor User Interfaces How do you like operating systems? ◦ A new idea: BumpTopBumpTop

9. How People Try to Relieve their Frustrations Movie: Office Space Another YouTube Goodie I Want to Hurt My Computer ◦ Bruce Cameron One thought: Emotional MouseEmotional Mouse

10. Multitasking Definition: ◦ Appears to be doing things at the same time ◦ Actually just switching rapidly Comes from Operating Systems concepts Reality is that our brain is simply not designed for it!

11. Multitasking - Reality Psychologist Ed HallowellHallowell ◦ Multitasking refers to a mythical activity in which people BELIEVE they can perform 2 or more tasks SIMULTANEOUSLY---and as effectively as one Some tasks we can really do simultaneously But in general, we’re LESS effective ◦ Scientific American study Scientific American study

12. Multitasking Bottom Line We do it because we are bored (a bit of attention deficit) We seem to know when we really need to focus When we do it, we are less effective – which can be dangerous or just wasteful

13. Sidetracked Also known as Cyberslacking (Wm Buckley) Definition: everything unproductive that people do at the computer Examples ◦ Reading email ◦ Endless refinements, embellishments and searches

14. Sidetracking Websites Table Tennis Goofing Off Online – a collection of web sites Goofing Off Online And you can probably add your own favorites

15. Low Tech Time Wasters Always been around ◦ Examples? Why is this different? ◦ Easier ◦ More compelling

16. Escalating War We can be clever about protecting ourselves ◦ Anti-Boss Key Anti-Boss Key But Bosses can be too… ◦ Spyware Spyware

17. “ The greatest fear I have  my greatest fear  is that we've become so comfortable with the technology, that we get so many benefits from the technology, that we are becoming anesthetized by the technology….

18. “ It may well be that we are just going to sleep; that we are just not caring or understanding enough to take that step back and say, WAIT  “ this is great stuff, these are wonderful machines, but let's keep things on the plus side.

19. “ Let's make sure that we try to understand what the dilatory side effects are. Let us control the technology; don't let the technology control us.” Arthur Miller Harvard Law Professor

20. References: Books Michelle Weil and Larry Rosen, Technostress Edward Hallowell, CrazyBusy David Shenk, The End of Patience

21. Choosing Teams Work Habits ◦ Yellow = Earlier ◦ Orange = Later Organization ◦ Square = Very ◦ Star = Own methods Leadership circle ◦ Color = Yes ◦ White = If needed ◦ None = No Take your individual sheets Visit stations to find possible partners Position only needed if a pair Turn in one Team Worksheet per Team