1. Frances Long: flong@knowplace.ca BC Campus flong@knowplace.ca

2. Why ePeer and eMentorship? Because…  It’s fun!  It works!

3. But… It’s Critical!  Online technology changes rapidly!  There are too many changes for one person to keep up and be the expert in everything!  Everyone wins in a shared culture of lifelong learning

4. http://knowplace.ca

5. Knowplace Environment  Seldom f2f  Rarely hear voices  Very few photos  We talk through typed words Time Zones Are Important!

6. Talk and Share Information Asynchronous Communication = Talk in delayed time Synchronous Communication = Talk in real time

7. Asynchronous Communication Moodle, WebCT, Blackboard, to talk and manage the talk Yahoo Groups,tiki-wiki to talk Blogs, Wikis, for group projects

8. Synchronous Chat programs typed words, video, pictures sound

9. Knowplace Philosophy 1/4 Relationship first/information second 2/4 Guide on the side, not sage on the stage 3/4 I want to be here! 4/4 Give back to the community

10. 1/4 Relationship First Information Second  Our knowmates learn best when they feel safe to make mistakes;  Their ideas are cherished and valued and assist others in their learning process.  New knowledge is formed, linked and applied to their real life situations  A strong relationship equals relevant and valuable information

11. 2/4 Guide on the Side ~ Not ~ Sage on the Stage  No-one person is an expert in everything!  Online programs, software, and technology changes too often for one person to be the only expert  We are equals who learn together  Ideas and contributions are cherished and valued  Every member is an expert in their own area

12. 3/4 I want to be here! Constant interaction with people in different phases of learning, keeps things lively!  Different mix of vocations stimulate knowplace  Different things happen all the time!  My thoughts and comments are heard and influence things here  I like the people I see here – I want to keep in touch with them!

13. 4/4 Give back to knowplace! A community is only as rich as it’s people and the information shared:  Open Weekend participants are encouraged to lead workshops  Course projects are used to inspire future knowmates  Knowmates are encouraged to mentor Knewbies

14. Interchangeable Roles is Key Live Online nervous Comfortable online Guide Others ePeers & eMentors

15. People enter, meet and talk… People enter, meet and talk Open Weekends @ knowplace CapCollege/knowplace Partnership Our Partners Learning Communities ConferencesKnowWEEKS

16. 1/5 Open Weekends @ knowplace  Free and open weekends about a variety of topics  Knowmates, knowmads, our colleagues and online friends host free & open online workshops  We ask that people give back to the community by sharing their own skills to host an open weekend  Topics change every week and every month

17. 2/5 KnowWEEKS International and local knowmates host Week-long discussions about areas of interest to online guides

18. 3/5 Partners Learning Communities  Learnonline.knowplace.ca (career practitioner training)  Ontario Public Service Union

19. 4/.5Capilano College Program Structure Explore Communication Tools introduces knowmates to the online learning culture and communication tools before moving into 1 of 8 certificate programs.

20. 4/5CapCollegeCertificate Programs  Open Source Technical Support  Open Source eCourse Design  Open Source eModerator  eTeach  eCareer Coach  eCourse Design  eModerator  Mixed Mode

21. 4/5Capilano College/Knowplace Communication Techniques knowmates connect:  with each other in different phases of their programs  virtually and create projects together

22. 4/5 Capilano College Program Structure  Eight certificate programs  Each consists of 9 two-week long courses  Courses rotate every five months  Required courses overlap between each certificate program  Our knowmates often take more than one certificate program at a time

23. 4/5Capilano College Program Requirements  Knowmates must form, guide and support each other in two ePeer relationships;  eMentors and knowmads support the epeers behind the scenes.

24. 5/5 Online Conferences Knowmates conceived, planned and hosted our first annual knowTIPS conference (offered every February): http://knowtips.ca Knowplace is hosting the online/f2f Moodle Moot Canada in October 2005

25. Knewbies (nervous) Knowmates (comfortable online) Knowmentors (Guiding others) KnowMads (live online) Knowplace Continuum Interchangeable roles is Key

26. Foster, Develop and Support ePeers & eMentors When?  After 4 Capilano College/knowplace courses, or when they feel safe to lead others  Constantly ask people to share their expertise  Immediately thank people in public forums and through private email  Immediate response to questions

27. HOW?  Mentor two knewbies  Knowmates lead topical asynchronous discussions for knewbies, and knowmates  Lead two synchronous chats that knewbies, knowmates attend  Mentor epeer discussions Foster, Develop and Support ePeers & eMentors

28. Where?  Members areas,  Reconnect area,  Safe areas to host projects and activities,  Mailing lists,  Community list serve,  Resource library, polls, asynchronous discussions, synchronous chats, open discussions  Virtual team projects

29. Matching Methods Knowmates are matched to knewbies by: –Degree of familiarity with the online community –Personality requirements (eg: some work better with men than women) –Experienced online communicators with Knewbie We do not include: –Content expertise, –Time zone, –Professions

30. Questions? Contact: Frances Long: flong@knowplace.ca flong@knowplace.ca Come Visit Us: http://knowplace.ca http://knowtips.ca