1. California Moving & Storage Association 98 th Annual Convention

2. Charles “Chuck” White Senior Vice President International Association of Movers (IAM)

3. 2016 Major Discussion Topics 2016 Peak Season Hot issues Minimum Performance Score (MPS) DPS Key DOD Personnel Changes What government entities does IAM communicate with??? QUESTIONS

4. 2016 Peak Season Major Issues for 2016 Peak Season Significant Solicitation Changes: Reweighs Crating Mini-Storage pickups Military Services Points of Emphasis Unpacking/Reassembly At member’s home past 2100 No pre-move survey DPS updates - scheduled delivery dates, Reweigh Missed RDDs Claims & Inconvenience Claims

5. 2016 Peak Season Expected Shipment Volumes remain steady Regionalization continues to move forward: Effective 01 April 2016: - North Carolina (NC): Transferring responsibility of the Marine Corps Base (MCB), Camp Lejeune, NC (BKMT) to JPPSO-SE, Jacksonville, FL (CNNQ) - Oklahoma (OK): Transferring responsibility of the USA Field Artillery, Ft. Sill, OK (HOAT) to JPPSO-NW, Joint Base Lewis- McChord, WA (JEAT) - Japan (JA): Transferring responsibility of the Marine Corps Base (MCB), Camp Butler, Japan (QIMS) to JPPSO Japan Yokosuka, Japan (QENQ)

6. Hot Issues Open Season – possible in 2017, discussions at SDDC just getting started, criteria???? New Qualifications Document (PAM 55-4) – What new requirements will we see??? Phase III - NTS requirements – Starting to review Business Rules…the writing of programming requirements to begin soon. Novation Rules – being reviewed New Term – “Category Management” – What the heck is that all about?????

7. Minimum Performance Score (MPS) MPS issued for 2015: dHHG – 50.10, iHHG – 52.80, iUB – 57.00 MPS issued for 2016: dHHG – 51.67, iHHG – 54.25, iUB – 57.77 Current Average CSS by Market: Jan 1, 2015 - dHHG 87.19; iHHG 83.39; iUB 86.80 Jan 1, 2016 - dHHG 85.66; iHHG 84.00; iUB 86.72 May 15, 2016 – dHHG 85.66 ; iHHG 83.87 ; iUB 86.71 What do you need to meet the MPS in 2016 (May 15)? dHHG – 73.81 iHHG – 77.50 iUB - 82.53 Questions – Why is the Int’l MPS higher than Domestic? Why was the MPS set so early? What is the criteria? Will this process change?

8. DPS DPS….Significant Performance Issues!!! Dec 2015, Jan 2016, March/April 2016…Peak Season?????????????? IAM Letter to Transcom Deputy Commander Previous Tentative Schedule…… Web Methods Architecture – Jan 2016 Seibel Open UI – Allow use of new Web Browsers NTS – FY17 …..???? Document Imaging – March/April 2016 – first increment Claims Redesign – FY17…???? DPM – 4 th QTR FY18….?????

9. Key DOD Personnel Changes ….The revolving door Danny Martinez - back to SDDC officially Jan 2015 SDDC Commander – MG Sue Davidson leaving SDDC June 2016 - replacement BG Kurt Ryan SES at SDDC – Mr. William H. Budden retired. No replace named…almost a year. Key position! Other Key individuals with SDDC: PP Director – Lt Col Todd Jensen David Jones – Qualifications Team Lead U.S. Transportation Command – New USTC Commander - Gen Darren McDew Deputy Commander – Lt Gen Stephen Lyons DPS PMO – Lt Col Nadine Landrum

10. Gov Agencies in IAM’s Sphere One reason you need to belong to an Association…. Department of Defense SDDC, USTC, Service HQs – Army, Navy, Air Force, Marine Corps, Coast Guard APPLE, AF PPA, Navy GLS JPPSOs, PPSOs, CPPSOs OSD-TP, OSD-I Non-DOD Agencies GSA, Department of State (DOS), Department of Homeland Security (DHS), DOT, FMCSA, Dept of Agriculture, CBP, FMC Individual Congressional Offices – Senate & House, Committees – HASC, SASC, etc.

11. QUESTIONS

12. CONTACT INFORMATION Charles “Chuck” White Senior Vice President International Association of Movers (IAM) Alexandria, VA Charles.White@IAMovers.org 703-317-9950 Charles.White@IAMovers.org