1. John Ellis, Interim Associate Vice President for Operations The College of Saint Rose 2016 Tech Summit

2. Lots of local competition for IT talent Other Colleges & Universities (18 within 50 miles) Local IT companies (Tech Valley) Salaries & benefits are better than Saint Rose Many options

3. No pay increases in 3 of the past 4 years Elimination of College contributions to TIAA-CREF Increase in insurance premiums Implementation of tuition co-pay for employees Slim prospects for improvements in any of these areas Colleagues move on to better paying jobs, brag about it and then recruit existing employees High turnover (140% in 6 months)

4. Modest (low) pay Reduced benefits Lack of perceived career paths

5. Eliminated a vacant position to create salary flexibility Implementation of a tiered structure for Help Desk Technicians Experience External Certifications Education Demonstrated expertise Increased pay Attainable career paths

6. Tier 1 Technology Support Technician Tier 2 Journey Level Technology Support Technician Tier 3 Senior Technology Support Technician Two Year Degree or EquivalentFour Year Degree or Equivalent 2 Years IT Experience4 Years IT Experience6 Years IT Experience  A+ Certification  Lenovo Certified Technician  AV Associate Certification Program  Apple Certified Associate - Mac Integration  Extron Global Configurator Certification  Apple Certified Mac Technician (ACMT) Certification  Expertise Help Desk Ticketing System  Expertise Resource Scheduler  Expertise Classroom Support  Expertise Basic Hardware  Expertise Basic  Software  Expertise Basic Networking  Account Maintenance  Video Conference Support  Expertise with Digital Signage  Expertise with MediaSite  Expertise with Windows, Macintosh, & Linux operating systems  Administrative Systems Support  Expertise Inventory  Expertise with Event Support  Pearson Online Testing Support  Administration Reports – Software Audits  Expertise managing the back end of the Help Desk Ticketing System and Resource Scheduler  Expertise building software images  Expertise with Extron Global Viewer  Expertise with Data Encryption  Mobile Device Management Staff Retention Plan for Information Technology Services

7. People seem to think that they should be able to “plow through” the requirements and quickly advance through the tiers Other areas within ITS are perceiving possible salary inequities