1. Delivery and Servicing Plans Central London FQP 16 th February 2011 Ian Wainwright – Freight Policy Officer Better Routes and Places Transport for London

2. Current on-street behaviour 75% of deliveries in central London occur between 7am and 4 pm Conflict between loading, servicing and other road users Articulated Vehicles1% Rigid HGV27% Vans67% motorcycle/cycle/walk5% Marylebone High Street

3. What we want to achieve : Reducing congestion and local traffic impacts Reduction in CO 2 Reduction in road traffic casualties Increase in air quality Better environment Leicester SquareCovent Garden

4. Freight challenge Supply chains maximised for business efficiency, not for London's benefit Freight = commercial contract between customer and supplier Need to engage effectively with freight operators and London business Goods vehicles: 24 hour flows, 1977-2007 2031 Potential Growth in HGVs Potential Growth in LGVs

5. Regional and Local Government Approach to freight Change behaviour Increase compliance Increase use of best practice Commercial contract DSPs FORS responsible procurement Freight Operator (and driver) Customer (Businesses) effective use of existing regulations

6. What is a Delivery & Servicing Plan?  A framework to better understand and manage freight vehicle movements  Why a framework? –Each organisation is different, even in the same sector –Business practices are specific to an organisation –One size solution is not achievable  From the perspective of the receiver of the goods - the decision maker  Seeks to change current behaviour and practices  Can be adopted by any organisation

7. What is a DSP? Data Gathering Implement action plan Monitor Review of business practices Site assessment Develop an action plan

8. What is a DSP? Data Gathering Review of business practices Site assessment

9. Data Gathering Review of business practices Site assessment Procurement process Who orders goods? Frequency of ordering? Stock levels Product characteristics What is a DSP?

10. Data Gathering Review of business practices Site assessment Where do vehicles stop to unload? Where and when should they?

11. What is a DSP? TfL elements Data Gathering Proactively manage deliveries to reduce number in peak Select freight operators who can demonstrate commitment to following best practice Implement action plan Monitor Review of business practices Site assessment Develop an action plan Key TfL Requirements: Identify where safe & legal loading can take place Tools, Techniques & Guidance Register with TfL !

12. Example benefits of DSP ElementWhoHow? Outcome First trial TfL (Palestra)trial and error!Deliveries reduced by 20% (from 250/week) Promoting responsible operations KPMGSpecified sustainable freight in procurement conditions in new contracts, includes quarterly review CSR benefit Increase in FORS operators Reduce the number of suppliers Emirates Stadium consolidated food deliveries, incl. Milk Deliveries reduced by 20% Move deliveries away from peak hours Single occupancy offices moved £40,000 worth of orders to one suppliers who deliver outside peak reduced on site and local congestion Inform suppliers of the delivery location Network RailPromotion of legal loading, and out of hours delivery Reduce frequency of activity London Borough coordinating cash collection from low value offices 6% reduction in security contract Promote the use of legal loading locations Restaurant chain Review of open book contract and changes to delivery routes £40k reduction in PCN costs Promote use of low emission vehicles/modes Freight operator replaced diesel van with electric saving £5k per annum in fuel costs and 14 t of CO2 Establish a centralised ordering system UniversityReviewed finance function. Average invoice value £28, cost to process £20 Stationery deliveries reduced by 80%

13. Benefits to Organisation/Building Reduce cost Fewer invoices, fewer journeys Improved operational efficiency On time, predictable delivery Staff productivity Contributing to CSR programmes Being a good neighbour Fewer vehicles/more appropriate activity, leading to: –less noise and intrusion –Improved safety –Better air quality

14. Approach to DSP Engagement Compulsory –DSP as a requirement in planning applications (TfL travel planning guidance re-launch 21/02) Voluntary –Direct engagement with businesses: 1-2-1 approach –Promoting self help: provision of tools & materials –Working with business groups/organisations –Partnership with trade bodies (e.g. IFM) –Integrating the concept with environmental schemes

15. Challenges with the voluntary approach “Few businesses and organisations actively manage their supply chains, unless the supply chain is a key component of the business activity” Identifying receptive businesses Engaging with the correct person Business resource & responsible person to manage ‘speculate to accumulate’ On-going monitoring of activity Doing it ourselves!

16. www.tfl.gov.uk/freight