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Build Execution into Strategy Team 6 Nailah Jones, Morgan Boone, Austin Hinkle, Carter Hewlett
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Build Execution into Strategy A company isn’t just top management or middle management You must create a culture of trust and commitment that motivates people Under Armour- Join Our Team
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Sixth Principle of Blue Ocean Strategy To build people’s trust and commitment deep in the ranks and inspire their voluntary cooperation, companies need to build execution into strategy from the start Allows companies to minimize management risk
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Poor Process Can Ruin Strategy Execution If everyone involved in the process isn’t on the same page, it can be doomed from the start In the case of Under Armor…
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The Power of Fair Process The theme of fairness or justice has preoccupied humans throughout the ages Fair Process traces back to two social scientists John W. Thibaut and Laurens Walker Their research determined that people care as much about the justice of the process through which an outcome is produced as they do about the outcome itself Fair Process is our managerial expression of procedural justice theory
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The Three E Principles of Fair Process There are three mutually reinforcing elements that define Fair Process: 1. Engagement Involving individuals in the strategic decisions that affect them by asking for their input and allowing them to refute the merits of one another’s ideas and assumptions 2. Explanation Everyone involved and affected should understand why final strategic decisions are made as they are 3. Clarity of Expectation Expectation Clarity requires that after a strategy is set, managers state clearly the new rules of the game
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Fair Process Emotionally Seek Recognition of value as human beings NOT Labor, Personnel, or HR People like to be given respect & appreciation. Intellectually People like to know you are interested in their ideas. Seek recognition
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Elco Elevator Company Moving from a batch-manufacturing system to a cellular approach that would allow self-directed teams to achieve superior performance. The new design offered benefits to employees including an easier way to schedule vacations and an opportunity to broaden their individual skills. Employees would no longer be judged on individual performance, but on the performance of the cell.
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A Tale of Two Plants Chester Exemplary Employee Relations (no more union) Plant Manager lost control Did not engage Employees in decisions that directly affected them Consultants were told to “minimize distractions” Meetings were held away from the Plant Employees did not understand expectations. High Park Strong Union. Resistant to Change. Consultants were introduced to the employees. Employees were engaged through plant- wide meetings Goals and expectations were made clear. Employees felt that it had been “a necessary, worthwhile, and positive experience.”
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Why Does Fair Process Matter? Intellectual and emotional recognition. Individuals want to be recognized as human beings, not as labor, personnel, human capital, etc. Ideas and feelings need to be taken in to account by management.
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Intellectual and Emotional Recognition Theory Creates an eagerness to trust and cherish the individual as well as confidence in their knowledge, talents, and expertise. Individuals want to feel recognized for their intellectual, as well as being treated with emotional recognition. People will better apply their knowledge and expertise.
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Under Armour Employees are referred to as Teammates Training Seminars Workshops Courses
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Under Armour UA Wills Preform “Like a Teammate” “Our ambitious goals require that we empower, support, challenge, and inspire our Teammates to be great.” Four Pillars of Greatness Make a great product Tell a great story Provide great service Build a great team
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Fair Process and Blue Ocean Strategy Intangible Capital Trust Commitment Voluntary Cooperation
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How to organize a Strategic Shift Traditional Incentives Money, Carrots and Sticks FAIR Process Commitment Compromises and Sacrifices Short-term sacrifices for Long-term interest All conditional on the acceptance of the FAIR Process
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