1. DRAFT HISD Becoming #GreatAllOver SAP Change Agent Guide October 2015

2. Change Agent Network A district wide cross-functional network delivering rapid and accurate communications A feedback channel from staff to the project A group of extended team members for the project A group of people who influence positive change Creates a structure to encourage ownership for the success of SAP Creates a network dedicated to supporting, promoting, and communicating change within respective departments/campuses 2

3. Change Agent Expectations 2–5 hours per month 1 Change Agent per Campus/Dept. Participation: Meeting attendance Support Communications conduit 3

4. Communications Going Forward You will receive support such as DirectionTrainingTools Meeting content and decks Talking points Frequently Asked Questions (FAQs) Communications materials Conference callsAdvice and counsel 4

5. Change Agents - Desired Skill Sets and Attributes Strong communication skills Motivated and motivational Knowledge of their organizational structure and business processes Ability to influence others Ability to work effectively with all levels of the organization Ability to provide detailed guidance to HISD SAP Project Change / Training Team Strong, informal network of peers Established working relationships with multiple functions / operating groups Ability to identify impact of process, policy, and technology changes on people and the organization and functional area Strong time management skills 5