1. Basic Business Communication Skills for Empowering the Internet Generation N I N T H E D I T I O N Lesikar Flatley Technology-enabled Communication C HAPTER 18

2. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 2 2 Overview Technology-enabled Communication 18 Tools for constructing messages in all stages of the writing process Tools for presenting messages Basic document layout and design Tools for transmitting messages Tools to assist collaboration Future developments

3. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 3 Tools for Constructing Messages Outlining or Brainstorming Project Management Personal Information Managers Communications/Push Database Statistics Spreadsheet Graphics Outlining or Brainstorming Word Processing/Voice Recognition Spelling Checker/Thesaurus Grammar and Style Checker Reference Graphics and Drawing Planning Gathering and Collecting Information Analyzing and Organizing Writing Writing ActivityEmpowering Tools

5. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 5 IRWIN ©Times Mirror Higher Education Group, Inc., 1996

7. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 7 7 Wireless PIM

8. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 8 Tools for Constructing Messages Outlining or Brainstorming Project Management Personal Information Managers Communications/Push Database Statistics Spreadsheet Graphics Outlining or Brainstorming Word Processing/Voice Recognition Spelling Checker/Thesaurus Grammar and Style Checker Reference Graphics and Drawing Planning Gathering and Collecting Information Analyzing and Organizing Writing Writing ActivityEmpowering Tools

9. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 9 Push Technologies Software BackWeb/Shadow Web InfoGate FreeVerse Filtered Channels my.yahoo.com, my.excite.com Company portals Personal Agents

10. my.yahoo.com

12. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 12 Tools for Constructing Messages Outlining or Brainstorming Project Management Personal Information Managers Communications/Push Database Statistics Spreadsheet Graphics Outlining or Brainstorming Word Processing/Voice Recognition Spelling Checker/Thesaurus Grammar and Style Checker Reference Graphics and Drawing Planning Gathering and Collecting Information Analyzing and Organizing Writing Writing ActivityEmpowering Tools

13. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 13 Excel Statistics

14. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 14 Tools for Constructing Messages Outlining or Brainstorming Project Management Personal Information Managers Communications/Push Database Statistics Spreadsheet Graphics Outlining or Brainstorming Word Processing/Voice Recognition Spelling Checker/Thesaurus Grammar and Style Checker Reference Graphics and Drawing Planning Gathering and Collecting Information Analyzing and Organizing Writing Writing ActivityEmpowering Tools

15. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 15 Some Word Processing Features for Business Writers Editing/Revising Features Special Function Features

16. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 16 Editing/Revising Features Insert/Delete Move/Copy Search/Replace Calculating/Sorting Tables Hidden Text or Remarks Hyphenation Formatting/Styles

17. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 17 Special Function Features Footnotes Table of Contents and Index Generators Merge Macros QuickCorrect and AutoCorrect Shortcuts Headers and Footers

18. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 18 Voice Recognition Just talk to your PC and your words appear immediately on the screen, in letters, e-mail, chat rooms, and more! See video demo on the text web site.

21. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 21

22. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 22 Tools for Presenting Messages Software Desktop Publishing Word Processors Web Authoring Tools Portable Document Publishers Hardware Printers Computer Displays

23. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 23 Publishing Components Basic Layout Principles White Space Text Visuals Typography Points and Picas Kerning Leading Font/Typeface Art Fundamentals

24. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 24 Formats for Presenting Messages Print Electronic Web Documents: User has primary control of appearance; however, new HTML standards such as style sheets are giving some control back to the writer. Portable Documents: Writer has control of the appearance of these documents that run on multiple platforms.

25. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 25 Tools for Transmitting Messages  Oral Messages  Visual Messages  Combinations  Mobile Phones Voice Message Systems Sound Files/Internet Phones  Paper Electronic Mail/Pagers Facsimile (Fax) Hypertext Documents Videoconferencing Smart Phones/Video Email Compound Documents Channel Characteristic Physical Tool

26. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 26 Tools for Collaboration Asynchronous Synchronous  Word Processing Conferencing Systems Electronic Mail/Listservs Groupware  Face-to-face Meeting Systems Distributed Meeting Systems FormTools

28. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 28 Examples of Synchronous Collaboration Tools Face-to-Face Tools Group Systems Polycom VTEL Distributed Tools NetMeeting Yahoo Messenger

29. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 29 Near Term Future Technologies Digital convergence in displays eBooks Handwriting and voice recognition Broad bandwidth for improved video delivery Bluetooth technology for wireless communication between hardware devices Web-based applications for any place/multiple device access This University of Virginia class uses an ebook as its primary text.

30. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 30 Future Technologies Electric paper Printed chips Self-healing networks Longer term Xerox has developed some of the earliest forms of electronic paper.

31. Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved. 31 “Machines should work. People should think.” --a motto attributed to IBM