1. Lisa Holt Managing Director - Cpl May 11 th 2016

2. Agenda The world of work Why we do not focus on our people Current marketplace for talent How we hire How we hold/ retain Summary actions

3. I hate networking!! The Future of Work

4. Because everything is changing so fast…. Our biggest challenge

7. I hate networking!! Efficiencies & Disintermediation

10. Hotels

11. Books

12. Retail Shops

13. Auction Houses

14. Taxis

15. Music Photography News Job Advertising Everything is changing – so will your business

16. Work is not a place you go it is a thing you do

19. Work life Balance

20. I hate networking!! What does all this mean?

21. But not now… LAND CAPITAL RAW MATERIALS Companies used to be powerful only if they had…

22. Companies don’t deal in things, they deal in knowledge

23. I hate networking!! The facts about our marketplace

24. Millennials 75% of the workforce in ten years

25. Millennials will never understand the link between the two

28. Productivity not presenteeism zvz

29. Hiring Talent

30. Key Challenges for Retail High staff Turnover Misconceptions Capped Career Progression Recruitment Branding – Are you an Employer of choice? Problems with work life balance

33. Hiring mistakes made by Employers 1. Responsibility is left with HR/ Recruitment and not with the business

34. Hiring mistakes made by Employers 2. The Recruitment Process  Screening  The Interview  Urgency  References

35. Hiring mistakes made by Employers 3. Involve the existing team and use your own people to hire

36. Hiring mistakes made by Employers 4. Your employee value proposition - your brand is not what you think it is.

38. I hate networking!! Holding/ Retaining Talent

39. Boss Quality

41. Holding Talent – Generation Y - Work-Life balance – Generation X – Work -Family More family time Work from home Reduce travel time – Baby Boomers Less working hours Knowledge transfer Reduce travel time Increased pension Source - CRF International Holding BV.

42. Worker Satisfaction Employee turnover is likely to rise. No one expects to work long-term for one company anymore. Great Place to Work Surveys

43. Build Engagement An engaged employee is one who is willing to put in discretionary effort “An exceptional employee is not just a little better than someone who is pretty good they are 100 times better” Mark Zuckerberg “

44. Your Top Talent Wants… Challenge Opportunity Lack of bureaucracy Accountability Other top talent Mentors

45. I hate networking!! Have you: Surveyed your employees? Asked people who did not choose you why not? Talked with those recently joined to get their initial assessments? Company health Check

46. SOLUTIONS

47. Research the Candidate before you meet them Give the meeting the appropriate time and the candidate a chance Know the role they are being hired for inside out as best you can…. Listen intently Ask clever and probing questions Interviewing Tips

48. How important is it to hire people who really enjoy their job?

49. How will I know they are working?

50. Give Flexibility and ask for commitment!

51. Focus on customer service excellence

52. “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

53. Focus on the older generation

54. B&Q

56. Being the best you can be every day… Speaking up – but calmly…. Practice this ! Don’t shy away from new challenges Obstacles can often be an opportunity in disguise Making your own choices and owning them… 10 two letter words… if it is to be it is up to me My Advice – Do what you love…

57. Thank You! Lisa Holt Managing Director – Cpl Resources plc 01 5005998 / lisa.holt@cpl.ie