1. nauep © all rights reserved Business Etiquette Workshop NAUEP Business Etiquette nauep © all rights reserved

2. Business Etiquette Workshop Focus  Business Attire  Business Protocol  Business Communication nauep © all rights reserved

3. Your Attire Demonstrates Your Professionalism Your Future Goals Your Ability to Represent the Company Your Business Knowledge Your Attention to Detail Your Self-Worth nauep © all rights reserved

4. Corporate Attire nauep © all rights reserved CEO’s, Politicians, Judges, Attorneys and Bankers

5. nauep © all rights reserved Casual Work Environment nauep © all rights reserved Teacher, Customer Service, Administrative staff

6. nauep © all rights reserved Color Value Value The regard that something is held to deserve; the importance or preciousness of something. Intensity Exceptionally great concentration, power, or force. Hue The attribute of a color by virtue of which it is discernible as red, green, etc., and which is dependent on its dominant wavelength, and independent of intensity or lightness. nauep © all rights reserved

7. Proper Handshake Starts and stops crisply. Don’t shake the person’s hand throughout the introduction. You should only pump the hand three to five times. Handshakes last about three seconds. Don’t hold the hand too light or too tight. Make eye contact. nauep © all rights reserved Web – to - Web

8. nauep © all rights reserved When to Shake Hands Someone offers his/her hand to you. First meeting someone. Greeting host/hostess. Renewing an acquaintance. Saying goodbye. nauep © all rights reserved

9. Business vs. Social Introductions Business People are introduced based on rank. Highest ranking to lowest ranking. Social People are introduced based on age or chivalry.

10. nauep © all rights reserved Introduction Exception In a business environment rank is disregarded when introducing a client or elected official.

11. nauep © all rights reserved Who’s First The person who is being introduced is the name that is stated second. The most important person’s (ranking) name is mentioned first.

12. nauep © all rights reserved Making Introductions Stand up straight Don’t lean on anything. Place your feet about 6 to 8 inches a part with one foot slightly in front of the other. Stand approximately 3 feet from whomever you’re speaking with. Make eye contact. Smile.

13. nauep © all rights reserved Office Protocol at a Glance Attendance Punctuality Office Gossip Cultural Sensitivity

14. nauep © all rights reserved Electronic Communications Always write in a business tone as if anyone could read it. Before you press send, check for typos, grammar and misspellings. Be honest and accurate. Don’t send chain letters, they’re irritating. Use lowercase letters and avoid typing in ALL CAPS. Don’t be informal in work emails. Don’t share personal information online, once it is posted you can’t get it back.

15. nauep © all rights reserved Thank You!!! For more great business tips log on to www.urbangirlz.orgwww.urbangirlz.org nauep © all rights reserved