1. 1 Successful Body Language, Business and Social Etiquette Doris Lau Trust Services Director HSBC Republic 10 October 2000

2. 2 ACHIEVEMENT SUCCESS WIN-WIN

3. 3 What is Success? Success is not never failing, but is rising again after you fall. Success is not only what has been done; but what remains to be done. Success is not to take opportunities, but to make them.

4. 4 What is Body Language It is indispensable in the interaction with people. It is not just a skill. It is an expression of confidence, personality and mind. It is a projection of yourself through your attire, behaviour and diction. It is, sadly, something that other people create their perception of you.

5. 5 Confidence Speak and think positively. Learn something new everyday. Develop interest in life. Trust the intelligence within yourself. Know what you are doing. Make preparations but do not overdo it. Dress appropriately.

6. 6 Personality Express freely who you are. Maintain a sense of humour. Don’t be afraid to be different. Show your own specialness by believing that you are not like other people. When choosing between two things, try the one you have never tried before. Be genuinely warm but not overly warm.

7. 7 Mind Be accommodative. Be imaginative but not judgemental. Allow others to be themselves. Always remember: people appreciate guidance and sympathy far more than instructions. Listen to what you say; if you hear yourself using negative or limiting words, change them. Learn to live with embarrassments.

8. 8 Questions to ask yourself: Am I an interesting person? Do I love my work? Do I find other people generally interesting? Am I afraid of approaching strangers? Do I consider myself a failure if my expectation is not met?

9. 9 PEOPLE ONLY LISTEN TO THE WINNERS. SO, BE A WINNER!