1. Business Etiquette Greeting and meeting people
Professional Social Situations
Telephone and tips
Cell phone and Internet
Business Attire

2. General Etiquette in meeting and greeting people
Always be polite & professional (mature)
Say “thank you”, “excuse me”, and “nice to meet you”
Do not check messages on your cell phone
Make proper introductions for people in your group
Refer to everyone by proper name or formal title

3. Etiquette in a Business setting
Be on time for appointment/interview
Make sure to shake hands with right hand (firm not painful)
Shake hands no more than twice
Stand to shake hands
Make & Retain eye contact
Repeat the person’s name at least once during conversation
If guest is from another country, don’t try to use a native greeting in their language

4. Professional Social Situations
                                                            
Shannon Cheng via Flickr
Professional Social Situations
Always say your full name
Always stand when you’re being introduced to someone
Only say “thank you” once during a conversation
Send separate thank you notes to everyone involved (within 24 hours)
The Essentials of Business Etiquette by Barbara Pachter

5. Professional Social Situations
Never pull out someone chair for them
Keep your fingers together when you point
Don’t cross your legs
Always break bread with your hands

6. Professional Social Situations
Do not push away or stack your dishes
Never ask for a to-go box
Keep the food options balanced with your guest
If the host follows certain dietary restrictions, consider the restaurant they’re taking you before ordering

7. Professional Social Situations
Know where to properly place plates and silverware
The host should always pay
Prepare a polite exit

8. Email tips Be clear & specific Be prompt & respond to important email
Use a clear subject line to name/clarify what your is about
Add important directions words to the subject line when an needs special attention
Be very careful and restrained about forwarding jokes and other non-work related material
Include one topic per
Decide carefully who should be cc-ed on

9. tips
If you need to clarify or resolve a conflict or a misunderstanding
Minimize your use of BLOCK or bold to highlight words
Include an “signature”
Keep the short as possible
Make the point in the first vertical inch

10. Telephone Tips
Make sure you speak clearly & are smiling as you answer the phone; identify yourself
Before placing a caller on hold, ask their permission first and thank them
Do not forget to return the call as you promised
Do not permit the phone to ring into the office more than three times

11. Telephone tips Always use a pleasant, congenial and friendly tone.
Never interrupt the person while he/she is talking to you
Never engage in an argument with a caller
Do not handle an unhappy caller’s concern openly at the check-in/checkout desk
Do not make it a habit of receiving personal calls at work

12. Telephone Tips
Do not answer the phone if you are eating or chewing gum
Do not give the impression that you are rushed.
Learn how to handle several callers simultaneously with ease and grace
Return calls promptly that have been oft on vice mail and ansafones

13. Telephone Tips
Always get the best number and the best time to return a call
Do not ever leave a message with someone else or voice mail regarding details of a delinquent account. (call accounting department instead)
Always make collection calls in private away from customers in your office
Provide a telephone for patients/customs/clients to use with some privacy

14. Telephone Tips
Do not call a patient, customer or client’s home before 8:00 AM o after 9:00 AM, unless given permission
When hanging up phone, make sure the caller or person called hangs up first.
Hang the phone down gently
Use a headset at the office

15. Business Attire Make a good first impression
55% of another person’s perception of you is based on how you look
Dress for the job you want, not the job you have
75% of recruiters believe that how a person dresses for work affects one's job, salary and possible promotions

16. Business Attire Your first impression is always a lasting impression
Shop smart

17. Women’s Attire Look up the specific for women:
skirts, jewelry, suits, shirts, basic essentials, grooming, shoes, socks/ hosiery, accessories
What is business ready?
What is business casual?
Find do and don’t examples for women

18. Men’s Attire Look up the specifics for men:
Suits, shirts, jewelry, ties, patterns, colors, shoes, socks, grooming, accessories,
What is business professional?
What is business casual?
Find do and don’t examples for men

19. Group Presentation
You will look up information on business attire for men and women. You will work in a group of 3 or 4 for two to three days to look up the information and then present it in some form:
Prezi, by dressing up, PowerPoint, brochure, poster, etc.
You will present this on Thursday of this week