1. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved Chapter 4 ETIQUETTE/DRESS

2. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved “Winning is accomplished in the preparation phase, not the execution phase.” Anonymous

3. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved OBJECTIVES Describe and discuss the importance of professional behavior in your career State the impact dress can have on others’ perception of you Demonstrate a professional introduction and handshake Demonstrate appropriate professional behavior in business dining situations Recognize and apply the appropriate use of technology in business/social situations Utilize professional etiquette in appropriate business situations

4. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved EXECUTIVE PRESENCE Executive presence: having the attitude of an executive –This demonstrates knowledge about basic workplace behavior –Be prepared for the social experiences you will face in the workplace

5. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT Appearance: how you look –The majority of first impressions are made through your visual appearance –Appearance has an impact on how you perform at work –Think of your appearance as a frame; it is there only to highlight the picture

6. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved INFLUENCES OF DRESS IN A PROFESSIONAL ENVIRONMENT Appropriate Dress Dress code: a policy that addresses issues such as required attire, uniforms, and hairstyle –Vary depending on the industry, work area, and health/safety issues –Should pose no safety hazards Work wardrobe: clothes primarily worn only to work and work-related functions –Start with basic pieces and be conservative Develop a style that conforms to both company policy and your taste

7. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TALK IT OUT Name local places where you can buy professional attire at a low cost

8. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved CASUAL WORKDAYS AND SPECIAL EVENTS Casual workdays: days when companies relax their dress code Still dress appropriately for work Do not wear tattered, stained, or torn clothing Avoid shirts with sayings or graphics that may offend others When visiting different geographic locations research appropriate attire

9. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TALK IT OUT Identify people in class who are wearing something appropriate for a casual workday

10. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TIPS FROM HEAD TO TOE Shower daily and use deodorant –Use lotions, cologne, or perfume sparingly Clothes should be clean and ironed, and they fit properly Hair should be clean, well kept, and a natural color Practice good dental hygiene Hands and nails should be well-groomed Jewelry should be kept to a minimum Shoes should be in good condition

11. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TIPS FROM HEAD TO TOE WOMEN Makeup should be for day wear It is not acceptable to wear suggestive clothing MEN Shave and/or trim facial hair, including nose and ear hair Shirts should be tucked in Hats should not be worn inside buildings except for religious purposed

12. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TALK IT OUT When or when not is it appropriate for a woman to be sleeveless in a professional setting?

13. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved JEWELRY, BODY PIERCING, AND TATTOOS Body piercings and body rings/jewelry may be offensive to some individuals It is difficult to hide a tattoo Consider the long-term consequences if you are thinking about getting a tattoo

14. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved JEWELRY, BODY PIERCING, AND TATTOOS Nose, lip, and/or tongue rings should not be worn in a professional setting More than two earrings worn on each ear is considered unprofessional Earrings and other jewelry should not draw attention –symbols or words that could be considered offensive to others Body art should not be visible at work

15. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved BUSINESS ETIQUETTE Terms Etiquette: a standard of social behavior as seen by society Courtesy: exercising manners, respect, and consideration toward others Respect: holding someone in high regard; putting others’ needs before your own needs

16. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved BUSINESS ETIQUETTE Please and Thank You These are extremely powerful words that can create power for you at work When someone does something nice for you, say “thank you” Make it a habit to write a thank-you note when someone does something for you

17. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved BUSINESS ETIQUETTE Demeanor Have a pleasant attitude Smile and say please and thank you when appropriate Knock before entering an office Put others first Apologize when necessary Do not use profanity Avoid dominating a conversation

18. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TALK IT OUT Discuss ways you can be courteous and respectful in class

19. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved HANDSHAKES A good handshake conveys confidence Extend your right hand, make eye contact and smile Meet at the web and grip the other person’s hand Gently squeeze and shake hands

20. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved HANDSHAKES  Do not squeeze too firmly  Shake the entire hand, not just the fingers  Do not place your hand on top of the other person’s hand or pat the hand  If your palms are sweaty, discretely wipe your palm on the side of your hip prior to shaking

21. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved INTRODUCTIONS and BUSINESS NETWORKING  Networking  A tool for collaboration  Initiate conversation  Focus the conversation on the other person  Create a positive relationship  Introduce the lower-ranking person to the higher-ranking person

22. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved APPOINTMENTS  Meetings, phone, Internet  Check regional time differences and include it in your confirmation  Be kind to the receptionist and/or administrative assistance (gatekeeper)  Call if late or have to cancel  Thank the participants

23. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved DINING Dining Etiquette Place your napkin on your lap; if you need to leave the table, place your napkin to the side of your plate Do not discuss business matters until everyone has ordered Utensils are set to be used in order of necessity With beverages, offer and serve others at your table prior to serving yourself Do not order anything expensive or messy Do not order alcohol unless others at your table first order an alcoholic beverage; abstaining from alcohol is the most desired behavior

24. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved DINING Dining Etiquette (cont.) Offer bread to others at your table before taking a piece for yourself Use the bread plate for bread and butter; do not butter the entire piece of bread at one time Offer the last piece of bread or appetizer to others before taking it Begin eating only when everyone at your table has been served; if everyone receives their meal except you, give others at your table permission to begin eating without you

25. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved Do not eat your meal with your fingers unless your main course can be eaten without utensils Be kind and polite to the staff and servers If you accidentally burp or slurp, immediately apologize and say “excuse me” When done eating, place your knife and fork together with the blade facing in and the tines up; when you are resting and do not want the server to take your plate, place tines facing down It is inappropriate to use a mobile device while dining; if you must take a call, excuse yourself from the table DINING Dining Etiquette (cont.)

26. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved DINING Dining Etiquette (cont.) R.S.V.P. means “please respond” –Send a reply, whether you are accepting the invitation or sending your regrets When attending a social functional with other professionals, remember: –Refrain or limit the consumption of alcohol –Only serve yourself a small plate of hors d’oeuvres and move away from the food table –Hold your hors d’oeuvres in your left hand, leaving your right hand free to shake hands and greet others –Do not talk with food in your mouth

27. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved TALK IT OUT Share common dining and social situations that make you uncomfortable and identify how best to deal with these situations

28. Professionalism, 3 rd Edition Lydia E. Anderson & Sandra B. Bolt © 2013 by Pearson Higher Education, Inc Upper Saddle River, New Jersey 07458 All Rights Reserved OTHER ETIQUETTE BASICS Have a pleasant attitude –Please and thank you Knock before entering an office Put others first—allow others to go first Apologize—everyone makes mistakes No profanity in the workplace Avoid dominating a conversation—the key is listening