1. Social Media Marysia Morkis Communications Manager NHS Lanarkshire

2. Why social media? Communications survey Increasing requests New way to engage Changing media - 12m buy a newspaper; 7m use Twitter Free

3. What did we do? Research Chose a pilot period Facebook, Twitter Clear it was to complement existing methods – not replace them Promoted it

4. Benefits Instant updates Flexibility for updates Interactive Signpost to a range of content Future potential

5. Challenges Requires management of content Time Loss of control Technology Already behind the times Lack of contributors

6. Statistics and surprises 500+ followers so far on Facebook 1000+ on Twitter Regular interaction – especially Breastfeeding page Mainly positive comments – so far! PPF development Helping to promote others’ services

7. Impact Now integral to all communications strategies Developing more creative content – video and audio clips Directs more traffic to our website Informing staff

8. What works for us (and what doesn’t!) Photographs on Facebook Following others and interacting Regular updates Personal touch Tap into existing ‘communities’ (LBI) Signposting Managing your pages and comments

9. Next steps Evaluation and proposals for future development Discussion forums/surveys – engagement process More direct/clinical engagement Roll out to services – requires advice training