1. www.scottishhealthcouncil.org Alan Bigham Programme Manager (Volunteering) Scottish Health Council alan.bigham@nhs.net Managing volunteer information

2. www.scottishhealthcouncil.org Background  Action carried over from Refreshed strategy to “Identify minimum dataset for the collection of volunteering data and create baseline” and to “Extend HIS data system for use by other NHS Boards”  Ongoing difficulties in providing data to support the anecdotal experiences, e.g. the volume of enquiries from aspiring health professionalsor the length of term for particular volunteer roles

3. www.scottishhealthcouncil.org Progress Scoping phase  Review of Healthcare Improvement Scotland data system to establish if it is fit for purpose  Engagement (today) on the needs of those managing volunteer information  Visits to boards to review systems in place  Specification to be developed

4. www.scottishhealthcouncil.org What should a system deliver?  Automation of mundane, repetitive tasks  Simplified, “one-click” reporting on the data you and your board want to see  A national picture on volunteering within NHSScotland  Customised reporting to allow you to extract the information you want  Data that will allow you to spot trends and indentify and evidence pressure points in the volunteer pathway

5. www.scottishhealthcouncil.org Examples of data and reports Average length of volunteer term: 12 weeks and 4 days Ward helper: 6 weeks Music volunteer: 8 months Nutrition volunteer: 2 months Driver: 2 years

6. www.scottishhealthcouncil.org Examples of data and reports Name: A. Volunteer Volunteering for: 18th January 2012 Date of contact: 7 months, 1 week Date of interview: 25th January 2012 PVG sent: 26th January 2012 Volunteer pathway PVG received: Placement started: 22nd February 2012 7th March 2012

7. www.scottishhealthcouncil.org Examples of data and reports Volunteer hours across NHS board YearJanFebMarAprMayJunJulAugSepOctNovDec Total (hrs) Total (days) 2011 47.073.985.514.068.040.535.629.033.944.859.645.5577.380.0 2012 55.156.969.699.4123.580.5 65.550.565.767.043.0 857.2114.3 Hours 102.1130.8155.1113.4191.5121116.194.584.4110.5126.688.51434.5 Days 13.617.420.715.125.516.115.512.611.314.716.911.8 191.3

8. www.scottishhealthcouncil.org Discussion prompts  What are the most time consuming, repetitive tasks in your role? E.g. data entry, searching for information  Can any of these tasks be automated or simplified?  What kind of reports are you asked for?  What kind of reports do you want?  What concerns do you have about the development of a national database?