1. Nonverbal Communication Ms. Ingram Speech

2. Gestures  a movement or position of the hand, arm, body, head, or face that is expressive of an idea, opinion, emotion, etc.. http://dictionary.reference.com/browse/gesture

3. Can you guess what the following gesture from Japan means?

4.  Angry

5. Can you guess what the following gesture from France means?

6.  I don’t believe you.

7. Can you guess what the following gesture from Iran means?

8.  Screw you!

9. Anxiety:  nail biting  finger movement  sighing  hand wringing  rapid, twitchy movements  clearing throat  tremors, especially knees  heavy breathing  voice strained  lips quivering  rapid eye movement  rigidity  crossed fingers  chewing on things

10. Defensiveness:  hands in pocket  hands behind back  clenched hands  men with jackets button up  folded arms (can be reinforced by making fists)  crossed legs  body twisted away, moving away, sitting back  looking at door  head tilted forward, possibly squinting  stalling for time by cleaning glasses, rearranging, etc.  hand rubbing back of neck.

11. Openness and Confidence  open hands, palms up  unbuttoning or removing jacket (men)  eye contact  smile, leaning forward, relaxed  hands away from face, possibly behind back  standing straight, feet slightly apart, shoulders squared  hand in belt thumb hooked in waist  clucking  snapping fingers  smacking palm

13. Facial Expressions

14. Mouth area-disgust Mouth area-disgust Eyes and eye lids-fear Eyes and eye lids-fear Eye brow and forehead- sadness Eye brow and forehead- sadness Cheeks and mouth- happiness Cheeks and mouth- happiness (Can be disguised more easily than almost any other part of your body.)

20. Body Language (silent language) The way we use our bodies to send messages. 90% of understanding a speakers lesson is from his/her actions Truth or not? Diverse  Men/women  Ethnicity

21. Positive Cues Relaxed posture Good eye contact Nod agreement Smile at humor Lean closer Use gestures Negative Cues Body tension Arms folded Speaking hand to mouth Fidgeting Yawning

25. Men vs. Women  Men Touch to direct or assert power Signals interest by staring Facial and body expressions are more controlled Prefer face to face conversation  Women Initiate more touching and hugging Rarely stare and break eye contact more Use facial expressions a lot to send and receive messages Spatial zones are more closer

26. PROXEMICS  Proxemics is the study of the cultural, behavioral, and sociological aspects of spatial distances between individuals. American Heritage Dictionary Distance (Edward Hall) Intimate Distance (0 to 18 inches) Personal Distance (18 inches to 4 feet) Social Distance (4 feet to 10 feet) Public Distance (10 feet to infinity)

27. Touch  It is harder to say “no” to a person when they are touching you.

28. Societal Differences Enjoy Touching –Middle Eastern countries –Latin countries –Italy and Greece –Russia Middle Ground –France –China –Ireland –India Don’t Touch –Japan –United States and Canada –England –Australia

29. Conversation  People enjoy feedback.  Talk fast-excited, anxious, or trying to persuade  Talk slow- tired or depressed  Nodding (short or long)  Tone of voice  Unspoken rule –Sympathetic Ear –Respond –Respect

30. Remember!  Words have limitations but nonverbal communication is endless.  It is not what you say but how you say it!  Say what you mean and make sure your body language agrees.  Only 7% of what we say is important. It is what we do that really matters.

31. Nonverbal Quiz Number you paper 1-30. Read each statement and write ‘T’ for true and ‘F’ for false. 1. Talking is the most important way we communicate. True or FalseTrue or False 2. Humans can produce only a few physical messages. True or FalseTrue or False 3. Body language is usually more convincing than verbal messages. True or FalseTrue or False 4. Humans tend to use a few gestures over and over. True or FalseTrue or False 5. A loose handshake usually will make the best impression. True or FalseTrue or False 6. Touch is a powerful communication channel. True or FalseTrue or False 7. In general, men like “touch” more than women. True or FalseTrue or False 8. It is harder to say “no” to a request when being touched. True or FalseTrue or False

32. 9. Some movements express nothing. True or FalseTrue or False 10. Body movements seldom lie. True or FalseTrue or False 11. Americans generally like to stand 5-6 feet apart. True or FalseTrue or False 12. We sometimes attempt to use our bodies to disguise our true feelings. True or FalseTrue or False 13. Facial expressions are often more convincing than words. True or FalseTrue or False 14. Faces are the best place to discover someone’s true feelings. True or FalseTrue or False 15. Tone of voice often can reveal a speaker’s true feelings. True or FalseTrue or False 16. When people talk fast, they are often excited or anxious. True or FalseTrue or False

33. 17. People talk slower when trying to sell something or persuade us. True or FalseTrue or False 18. People tend to talk more slowly when they are sad or tired. True or FalseTrue or False 19. It is hard to control body postures because we are not fully aware of them. True or FalseTrue or False 20. Conversation just comes naturally to most people. True or FalseTrue or False 21. Conversations follow unspoken rules. True or FalseTrue or False 22. Striking a conversation is easiest when it becomes clear that both of you have something in common. True or FalseTrue or False 23. Listeners usually won’t look at people who touch their feelings. True or FalseTrue or False 24. It is easy to disguise what your eyes reveal. True or False True or False

34. 25. People who give feedback to speakers are more popular. True or FalseTrue or False 26. Long nods disturb a speaker; short nods encourage a speaker. True or FalseTrue or False 27. The surest way to take your turn at the right time in a conversation is to listen to pauses. True or FalseTrue or False 28. We usually have a sixth sense about when a speaker is pausing in midstream and when she wishes to turn the conversation over to another person. True or FalseTrue or False 29. Perhaps the least important quality of a good conversationalist is the ability to be interesting. True or FalseTrue or False 30. All cultures value body contact as a form of communication. True or FalseTrue or False

35. True True

36. False False

37. Test!