1. Non Verbal Communication

2. Program Objectives (1 of 2)  Hone your interpersonal advantages while interacting with others.  Recognize how the eyes, face, body, and appearance can send nonverbal messages.  Explore nonverbal behaviors that play vital role in our communication. www.readysetpresent.com Page 2

3. Program Objectives (2 of 2)  Able to analyze the important nonverbal communication.  Learn how to detect lies.  Understand eye access cues and what each cues communicate. www.readysetpresent.com Page 3

4. A Challenge Please write a one sentence definition of “Non-Verbal Communication”. www.readysetpresent.com Page 4

5. Definition  Transmission of messages by a medium other than speech or writing. www.readysetpresent.com Page 5

6. Non Verbal Communication www.readysetpresent.com Page 6

7. Non Verbal Communication Definition (1 of 15)  Non-spoken context within where all face-to-face communication takes place.  Every conscious or subconscious behavior is suffused with meaning without which all verbal communication would be ambiguous. www.readysetpresent.com Page 7

8. Non Verbal Communication Definition (2 of 15)  Non-verbal communication includes: –Pitch. –Speed. –Tone. –Voice volume. –Gestures. –Facial expressions. www.readysetpresent.com Page 8

9. Non Verbal Communication Definition (3 of 15)  Non-verbal communication includes: –Body posture. –Stance. –Proximity. –Eye movements. –Dress and appearance. –Eye contact. www.readysetpresent.com Page 9

10. Non Verbal Communication Definition (4 of 15)  Sending and receiving messages in a variety of ways without the use of verbal codes (words).  Both intentional and unintentional although most speakers / listeners are not conscious of this. www.readysetpresent.com Page 10

11. Non Verbal Communication Definition (5 of 15)  It also includes: –Touch. –Glance. –Vocal nuance. –Pause (silence). –Intonation. –Smell. –Word choice and syntax. –Sounds (paralanguage). www.readysetpresent.com Page 11

12. Non Verbal Communication Definition (6 of 15)  Definition (CBC): “nonverbal communication involves those nonverbal stimuli in a communication setting that are generated by both the source [speaker] and his or her use of the environment and that have potential message value for the source or receiver [listener] (Samovar et al). www.readysetpresent.com Page 12

13. Non Verbal Communication Definition (7 of 15)  Research suggests that only 7% effect is produced by spoken word.  38% by tone, inflexion, and other elements of voice. www.readysetpresent.com Page 13

14. Non Verbal Communication Definition (8 of 15)  55% by body language, movements, eye contact, etc.  Based upon Mehrabian's Research (see next page 3 pages) www.readysetpresent.com Page 14

15. 65 Non-Verbal Behaviors (1 of 13) Region - mid section (Arms and hands):  Cupping/bowl like –Inner thoughts dreams.  Brush off –Not accepting what is said.  Cutting gestures –Difficult of abstract concepts. www.readysetpresent.com Page 15

16. Nuro Linguistic Programming www.readysetpresent.com Page 16

17. Nuro Linguistic Programming Eye Access Cues (14 of 23) www.readysetpresent.com Page 17 Up Lateral Down Subject’s Right Subject’s Left

18. What is your next step? www.readysetpresent.com Page 18

19. Download “Non-Verbal Communication” PowerPoint presentation at ReadySetPresent.com 163 slides include: what is non-verbal communication and what it includes, the categories within non-verbal communication, non-verbal behaviors, highlighting non-verbal statistics, tips to understand non-verbal communication, the 65 body areas displaying non-verbal communication behaviors, analyzing non-verbal communication, understanding eye access cues, how to detect lies, non-verbal communication trivia: time, space, voice, touch, objects, how to's and more. Royalty Free – Use Them Over and Over Again. www.readysetpresent.com Page 19