1. uWarp iPBX Dealer Manual Updated: June 10,2014

2. Table of Content Selling Points Installation Debug and Diagnostics Support and Documentation

3. Selling Points for uIPBX Part Number PIK-99-00991

4. 4 A Fully functional IP PBX - Measures just 3.8”L x 1.5”W x 1.1”D (9.6cm x 3.8cm x 2.8cm) Easy to Install Easy to Configure 100% Solid State Fully Integrated Low Cost What is µIPBX?

5. uIPBX Features Overview A small IPPBX (half the size of your TV remote) IP only – Features Include: IVR 15 party Conferencing 15 concurrent Calls Inbound/Outbound Rules Music On Hold Paging (Fanvil Only) Voicemail to Email Call Detail Records Follow Me Features Ring Groups GUI Configurator Time of Day Routing Firewall Automatic Phone Provisioning

6. uIPBX Detailed Feature List Full Feature list and product comparison: www.pikatech.com/blah www.pikatech.com/blah

7. 7 External power supply with USB type A plug (AC 110-240V, 50-60Hz) Power consumption: 4W No moving parts (high MTBF) Operating temperature: 0°C to 45°C Storage temperature: -20°C to +85°C Humidity, non-condensing: 5% - 95% Product Specs - Hardware

8. Target Customers PBX Installers System integrators VARS/ VADS OEM (white label) resellers Telecom operators

9. Why μIPBX vs. Other Brands Small and very low cost Focus on Security Feature Rich (Value for size/price) Support Brandable/White Label Customizable GUI

10. FAQ Warranty = 1 year RMA process - We issue RMA # for the dealer (not Customer) and they replace via stock Support? Paid Support? Is full capability of μFirewall built into μIPBX? – No, security feature list is smaller, but there is a focus on security. Recording and Fax Support? – Not Today TDM Support: IP only. Use external TDM gateway. Concurrent calls: 15 Maximum extensions: 30 Language support: Monolingual, see factory for language options.

11. Sales Objections Lack of TDM support: vs price/size. ?

12. Re-Branding/Customization Requests Hardware Minimum Order Quantity of 500 units Options = Sticker or Silk Screening Software Software customization services available.

13. uIPBX Installation Part Number PIK-99-00991

14. Hardware Connection Create new network (Preferred)Existing network Allows phone auto-provisioning, Best VoIP security Best Performance Uses existing wiring. Requires manual phone provisioning, or must serve DHCP A A B

15. Configuration Work Flow Connect to the uIPBX over IP. Configure the uIPBX through the onboard GUI: – Setup Time and Date – Phone provisioning – Trunks setup – Dial plan programming – Auto attendant – Voice mail box setup – Other features – MOH, Paging etc.

16. Connect to uIPBX Establish connection to the uIPBX by plugging in USB key to yield the unit’s IP address Direct your web browser to the IP address The configuration GUI will appear. Login: – Username: ????? – Password: ?????????

17. Insert GUI screen shot

18. Configuring the uIPBX Refer the following online documentation: – www.pikatech.com/ipbxdocs www.pikatech.com/ipbxdocs – http://docs.pikatech.com/display/uIPBX/Guide+- +1.0.0 http://docs.pikatech.com/display/uIPBX/Guide+- +1.0.0

19. IP Phones Provisioning Full SIP plug and play detection and push for the following phone types: – Fanvil, Snom, Yealink If Customers want to use a Phone not auto- provisioned: – Manual Provisioning (Directions/Steps Coming)

20. When should a USB key be used? Base unit has limited storage space With USB key: – Allows custom IVR prompts storage. – Voicemail size limits removed – Voicemail formats stored as WAV, higher quality, email compatible. – Storage of additional MoH files – Remote updates – Logs

21. uIPBX Debug and Diagnostics Part Number PIK-99-00991

22. Diagnostic Work Flow Determine Hardware fault Determine Software revision Determine Software fault How to do a factory reset and recovery

23. Determining a hardware fault Middle Power LED not green? Check power adapter, if continues Unit Failed. Status LEDs are alternating green/red consistently: Corrupt software, Unit Failed. No Ethernet lights: Dead Ethernet, Unit Failed. USB recovery procedure not successful nor provides any information: Unit Failed.

24. Determining Software version or fault Insert USB key and wait at least 15 seconds, remove and install on a PC. Noteworthy files include: – uIPBXinfo.txt Includes version information and IP address – iIPBX_logs/uIPBX.log Troubleshooting log Enabled through GUI – Reporting > System Logs > ‘Start Logging to USB’

25. How to do a factory reset and recovery Factory reset – GUI > Factory Reset (configuration) Recovery – Recovery through USB (pikaupbx.reset) – Firmware recovery (bin file)

26. Known Issues For current known issues use this link: www.pikatech.com/linklink

27. uIPBX Support and Documentation Part Number PIK-99-00991

28. Support Levels Level 1 and 2: Dealer – Diagnostic of hardware faults and returns – Configuration/GUI support Level 3: Pika – Accepted from resellers only – Sales support: Call Account manager – Tech support: support@pikatech.com – Omissions in documentation, Level 3 technical questions, bugs

29. Submitting a Support Ticket Accepted from resellers only. Use this link to submit a ticket: – www.pikatech.com/supportticketpageblah www.pikatech.com/supportticketpageblah Provide – Product MAC address (see label on unit) – Software version – Detailed description of problem – Log files. – Configuration backup file ( backup_yearday_time)

30. Documentation All Documentation, Datasheets, Quick Start Guide – http://www.pikatechnologies.com/english/View.a sp?x=1301 http://www.pikatechnologies.com/english/View.a sp?x=1301 – http://www.pikatechnologies.com/ipbxdocs http://www.pikatechnologies.com/ipbxdocs