1. Essential Standard 2.00 UNDERSTAND BUSINESS ORGANIZATION AND MANAGEMENT. 1

2. Objective 2.02 UNDERSTAND LEADERSHIP AND MANAGEMENT. 2

3. Topics  Management  Leadership  Human Resource Management 3

4. Management 4

5.  What is the role of a manager?  Managers are responsible for management of a business to accomplish goals by effectively using people and other resources. 5

6. Management Continued  Describe the five functions of management:  Planning  To analyze information, set goals based on information, and make decisions to accomplish the goals  Organizing  To arrange resources in order to accomplish the goals of the business 6

7. Management Continued  Staffing  To obtain, train, and compensate employees to accomplish the goals of the business  Implementing  To direct and lead people to accomplish the goals of the business  Controlling  To determine whether a business is accomplishing its goals that were set in the planning stage. 7

8. Management continued  What are the different levels of management?  Top  Mid-management  Supervisors  Management by others 8

9. Management continued  Describe each management level:  Top  Executives who are responsible for the overall direction of the business  Mid-management  Specialists responsible for a specific part of the business 9

10. Management continued  Describe each management level:  Supervisors  First level of management in the business  Responsible for the routine work of employees  Management by others  Other employees who are not managers, may serve as leaders for a group of employees 10

11. Management continued  What is management style?  The way a manager directs employees to accomplish the goals of the business. 11

12. Management continued  Describe the different types of management styles:  Tactical  Directed and controlling  Typically, use for inexperienced employees or during a crisis 12

13. Management continued  Strategic  Less directed with employees helping with decision making  Typically, used with trusted and/or experienced employees  Mixed  Combination of both tactical and strategic 13

14. Leadership 14

15. Leadership  What is leadership?  The ability to motivate others to effectively accomplish goals of the business.  What characteristics do a good leader possess? 15

16. Leadership continued How many did you name?  Intelligence  Judgment  Objectivity  Initiative  Dependability  Understanding  Cooperation  Honesty  Courage  Confidence  Stability 16

17. Leadership continued  What are the different styles of leadership?  What is an autocratic leader?  Used when a leader needs to give direct, clear, and precise orders and makes decisions  Situations to use style:  During an emergency  To direct the work of inexperienced employees 17

18. Leadership continued  What is a democratic leader?  One who includes employees in making decisions  Situations to use style:  To monitor quality of work of employees  To direct the work of employees working as a team  What is an open or laissez-faire leader?  One who gives little or no direction to employees  Situation to use style:  To monitor achievements and communicate regularly with employees  To direct the work of experienced and trained employees 18

19. Human Resources Manager 19

20. Human Resources Management  What is the role of human resources managers?  Human resources managers uses the management process of managing employees who collectively contribute to the achievement of the objectives of the business 20

21. Human Resources Management  What are the functions of human resources management?  What is included in each function of human resource management?  Planning and staffing – includes planning and job analysis, recruiting and hiring  Managing compensation and benefits – includes compensation methods and employee benefits  Managing performance of employees – includes employee evaluation and promotions, transfers, and termination. 21

22. Human Resources Management continued  What are the two main parts of planning and job analysis ?  Classification of employees and determining job requirements.  How does a human resource manager determine job requirements?  The use of job analysis to determine all the duties for a particular job 22

23. Human Resources Management continued  How can employees be classified?  Permanent  Long term commitment  Temporary  Hired for a specific time/job  Full Time  30 or more hours per week (usually 40+ hours)  Part Time  Short work week 23

24. Human Resources Management continued  What are the two main parts of recruiting and hiring employees ?  The application process and new employee orientation.  What is included in the application process?  Reviewing applications/resumes  Interviewing applicants  Checking references of applicants  Making a job offer to applicants 24

25. Human Resources Management continued  What is included in new employee orientation?  Paperwork  Training  Mentor  Possible probationary period 25

26. Human Resources Management continued  What are some employee benefits that may be available?  Employee benefits  Other items given to employee for working. For example, health insurance, vacation time, sick time, dental insurance, etc. 26

27.  What are the two main parts of managing performance of employees ?  Employee evaluation and employee movement within the company (promotion, transfer, or termination)  What is included in employee evaluation?  Objective evaluations of employees’ quality of work.  Managers and employees are trained on evaluation procedures.  Identifies strengths and weaknesses. Post- conference tells employee the results. 27 Human Resources Management continued

28.  How may an employee transition throughout the company?  Promotion  Advancement of an employee to a position with greater responsibility  Transfer  Assignment of the employee to a job in another area with similar responsibility  Termination  Ends employment relationship 28 Human Resources Management continued