1. © 2013 TM Forum | 1 V2013.3 Frameworx 13 May 2013

2. © 2013 TM Forum | 2 V2013.3 Key Driver for Frameworx 13 Manage advanced digital services delivered through multiple partners Reduce IT and operational costs, risk and time to deliver To drive profitability in traditional communication businesses while engaging in becoming leaders in the newly emerging digital services industries

3. © 2013 TM Forum | 3 V2013.3 What is in Frameworx 13? Core Frameworks Enhancements driven by both operations and digital services Competency driven best practices in areas including - Big Data Analytics - Security - Customer Experience Management - Revenue Management - Partner Management New Metrics; Metrics in tools; Metrics integration with other Frameworks

4. © 2013 TM Forum | 4 V2013.3 What Does Frameworx 13 Help You Do? Implement Digital Services with Partners Explore the Future of the Digital Services Economy Measure your Business, Operational, and Customer Experience Performance Reduce Risk Across the Enterprise Strengthen IT and Operational Foundations

5. © 2013 TM Forum | 5 V2013.3 Frameworx 13 by the Numbers 6538200560 New features in the release Projects chartered to create these features Companies signed up in the Communities to work on the projects Individuals signed up to work on the projects – 40% actively participated, the remainder were observers

6. © 2013 TM Forum | 6 V2013.3 Some of the Participants Alcatel-Lucent, AT&T, Allscripts Healthcare Solutions, Bell Canada, BT, CableLabs, CenturyLink, China Mobile, Cisco, Deloitte, Etisalat, France Telecom-Orange, HP, IBM, Microsoft, Northhrop Grumman Systems, Oracle, Price Waterhouse Coopers, Reliance Communications, Sandvine, SAP, SingTel Optus, Tech Mahindra, Tektronix, Telefonica, Telstra, TOA Technologies, Verizon, Vodafone

7. © 2013 TM Forum | 7 V2013.3 Best Practices Highlights Security Threat Intelligence Sharing Guiide DDoS and Server Mgmt KPIs Penetration Attach and DDoS Process Flows Customer Experience Enhanced Maturity Model with Measures Customer Experience Management Index Partner Management New Business Partnering Guide Big Data Analytics Big Data Reference Model Online Metrics Repository Metrics Mapping in Tools Product Lifecycle Management Catalog Management Multi-Partner Use Cases Catalog-to- Catalog Interface Revenue Management M2M Charging and Billing Report Enhanced Fraud Classification Audit Management Guide Multi-Cloud Management: Simple Management API REST 2, Metrics, Worked Example

8. © 2013 TM Forum | 8 V2013.3 Business Opportunities & Challenges for Service Providers eHealth Report Use Cases Ecosystem

9. © 2013 TM Forum | 9 V2013.3 Core Frameworks Highlights More ITIL Linkages at Level 4 Customer Management significant reworking and restructuring Support for software, APIs, computing networks, equipment Performance model updates Logical Resource Updates Inventory updates for new Inventory Interfaces Enhancements to Customer Management Partner Management Enterprise Domain – Supply Chain/HR New Functional Decomposition Digital Services Reference Architecture Metamodel 2.0 New and Updated Interfaces: Enterprise Security, Resource Alarm Management, Inventory Management, Performance Management, MTOSI 3.0/GPON

10. © 2013 TM Forum | 10 V2013.3 For Further Information Frameworx Section of Website The Hub Across all the Zones The Hub Across all the Zones Press Release Hub Theater Wednesday Morning 8:30 am One on One with Collaboration or Product Mgmt Staff

11. © 2013 TM Forum | 11 V2013.3 Thanks for Listening Rebecca Sendel rsendel@tmforum.org May 2013